After-sales service of engineering industrial assets : a reference framework for warranty management / / Vicente Gonzalez-Prida Diaz, Adolfo Crespo Marquez
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| Autore: |
González-Prida Díaz Vicente
|
| Titolo: |
After-sales service of engineering industrial assets : a reference framework for warranty management / / Vicente Gonzalez-Prida Diaz, Adolfo Crespo Marquez
|
| Pubblicazione: | Cham [Switzerland] : , : Springer, , 2014 |
| Edizione: | 1st ed. 2014. |
| Descrizione fisica: | 1 online resource (xxii, 318 pages) : illustrations (some color) |
| Disciplina: | 620 |
| 658.5 | |
| 658.56 | |
| 658514 | |
| Soggetto topico: | Warranty |
| Maintainability (Engineering) | |
| Industrial management | |
| Persona (resp. second.): | Crespo MarquezAdolfo |
| Note generali: | Description based upon print version of record. |
| Nota di bibliografia: | Includes bibliographical references. |
| Nota di contenuto: | 1. Introduction -- 2. Current Issues in Warranty Management -- 3. A Reference Framework for Warranty Management -- 4. Development of the Framework Stages -- 5. Extensions to the Framework -- 6. Results and Conclusions. |
| Sommario/riassunto: | This book explores the practical implementation of an advanced after-sales management framework devoted to warranty management. The framework is intended for companies producing either standardized or customized products, and such a management tool will facilitate organizational improvement and support innovative decision making processes for technical assistance in after-sales services. “After–sales Service of Engineering Industrial Assets” comprises a proposal for a warranty management framework, with an account of the different methods that can be used to improve decision making in the different stages of the after-sales service management process, and strategies for strengthening the structure and foundations of the framework. A review of the fundamental issues and current research topics in warranty management and after sales services is also provided, which is exemplified by a case study. This book is intended for postgraduates, researchers and engineers who are interested in aftersales management, assets engineering and warranty management. |
| Titolo autorizzato: | After-sales service of engineering industrial assets |
| ISBN: | 3-319-03710-2 |
| Formato: | Materiale a stampa  |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione: | Inglese |
| Record Nr.: | 9910299477103321 |
| Lo trovi qui: | Univ. Federico II |
| Opac: | Controlla la disponibilità qui |