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Record Nr. |
UNINA9910299477103321 |
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Autore |
González-Prida Díaz Vicente |
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Titolo |
After–sales Service of Engineering Industrial Assets : A Reference Framework for Warranty Management / / by Vicente González-Prida Díaz, Adolfo Crespo Márquez |
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Pubbl/distr/stampa |
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Cham : , : Springer International Publishing : , : Imprint : Springer, , 2014 |
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ISBN |
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Edizione |
[1st ed. 2014.] |
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Descrizione fisica |
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1 online resource (xxii, 318 pages) : illustrations (some color) |
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Collana |
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Disciplina |
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Soggetti |
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Security systems |
Industrial management |
Technological innovations |
Security Science and Technology |
Industrial Management |
Innovation and Technology Management |
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Lingua di pubblicazione |
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Formato |
Materiale a stampa |
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Livello bibliografico |
Monografia |
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Note generali |
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Description based upon print version of record. |
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Nota di bibliografia |
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Includes bibliographical references. |
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Nota di contenuto |
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1. Introduction -- 2. Current Issues in Warranty Management -- 3. A Reference Framework for Warranty Management -- 4. Development of the Framework Stages -- 5. Extensions to the Framework -- 6. Results and Conclusions. |
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Sommario/riassunto |
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This book explores the practical implementation of an advanced after-sales management framework devoted to warranty management. The framework is intended for companies producing either standardized or customized products, and such a management tool will facilitate organizational improvement and support innovative decision making processes for technical assistance in after-sales services. “After–sales Service of Engineering Industrial Assets” comprises a proposal for a |
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