03449nam 22006615 450 991029947710332120260110084858.09783319037103331903710210.1007/978-3-319-03710-3(OCoLC)879867253(MiFhGG)GVRL6VHK(CKB)2550000001199504(MiAaPQ)EBC1636515(MiFhGG)9783319037103(DE-He213)978-3-319-03710-3(EXLCZ)99255000000119950420140110d2014 u| 0engurun|---uuuuatxtccrAfter–sales Service of Engineering Industrial Assets A Reference Framework for Warranty Management /by Vicente González-Prida Díaz, Adolfo Crespo Márquez1st ed. 2014.Cham :Springer International Publishing :Imprint: Springer,2014.1 online resource (xxii, 318 pages) illustrations (some color)Gale eBooksDescription based upon print version of record.9783319037097 3319037099 Includes bibliographical references.1. Introduction -- 2. Current Issues in Warranty Management -- 3. A Reference Framework for Warranty Management -- 4. Development of the Framework Stages -- 5. Extensions to the Framework -- 6. Results and Conclusions.This book explores the practical implementation of an advanced after-sales management framework devoted to warranty management. The framework is intended for companies producing either standardized or customized products, and such a management tool will facilitate organizational improvement and support innovative decision making processes for technical assistance in after-sales services.  “After–sales Service of Engineering Industrial Assets” comprises a proposal for a warranty management framework, with an account of the different methods that can be used to improve decision making in the different stages of the after-sales service management process, and strategies for strengthening the structure and foundations of the framework. A review of the fundamental issues and current research topics in warranty management and after sales services is also provided, which is exemplified by a case study. This book is intended for postgraduates, researchers and engineers who are interested in aftersales management, assets engineering and warranty management.Security systemsIndustrial managementTechnological innovationsSecurity Science and TechnologyIndustrial ManagementInnovation and Technology ManagementSecurity systems.Industrial management.Technological innovations.Security Science and Technology.Industrial Management.Innovation and Technology Management.620658.5658.56658514González-Prida Díaz Vicenteauthttp://id.loc.gov/vocabulary/relators/aut945759Crespo Marquez AdolfoMiFhGGMiFhGGBOOK9910299477103321After–sales Service of Engineering Industrial Assets4532022UNINA