02911oam 2200517 450 991029947710332120190911112726.03-319-03710-210.1007/978-3-319-03710-3(OCoLC)879867253(MiFhGG)GVRL6VHK(EXLCZ)99255000000119950420131120d2014 uy 0engurun|---uuuuatxtccrAfter-sales service of engineering industrial assets a reference framework for warranty management /Vicente Gonzalez-Prida Diaz, Adolfo Crespo Marquez1st ed. 2014.Cham [Switzerland] :Springer,2014.1 online resource (xxii, 318 pages) illustrations (some color)Gale eBooksDescription based upon print version of record.3-319-03709-9 Includes bibliographical references.1. Introduction -- 2. Current Issues in Warranty Management -- 3. A Reference Framework for Warranty Management -- 4. Development of the Framework Stages -- 5. Extensions to the Framework -- 6. Results and Conclusions.This book explores the practical implementation of an advanced after-sales management framework devoted to warranty management. The framework is intended for companies producing either standardized or customized products, and such a management tool will facilitate organizational improvement and support innovative decision making processes for technical assistance in after-sales services.  “After–sales Service of Engineering Industrial Assets” comprises a proposal for a warranty management framework, with an account of the different methods that can be used to improve decision making in the different stages of the after-sales service management process, and strategies for strengthening the structure and foundations of the framework. A review of the fundamental issues and current research topics in warranty management and after sales services is also provided, which is exemplified by a case study. This book is intended for postgraduates, researchers and engineers who are interested in aftersales management, assets engineering and warranty management.WarrantyMaintainability (Engineering)Industrial managementWarranty.Maintainability (Engineering)Industrial management.620658.5658.56658514González-Prida Díaz Vicenteauthttp://id.loc.gov/vocabulary/relators/aut945759Crespo Marquez AdolfoMiFhGGMiFhGGBOOK9910299477103321After-sales service of engineering industrial assets3870885UNINA