LEADER 00850nam0-22002891i-450- 001 990004722930403321 005 20080318160652.0 010 $a88-339-5495-1 035 $a000472293 035 $aFED01000472293 035 $a(Aleph)000472293FED01 035 $a000472293 100 $a19990604g19929999km-y0itay50------ba 101 0 $aita 105 $ay-------001yy 200 1 $aPsicologia del sè$eDa Kohut alle nuove applicazioni cliniche$fRoberta Siani$gprefazione di Orazio Siciliani 210 $aTorino$cBollati Boringhieri$d1992. 215 $a343 p.$d24 cm 700 1$aSiani,$bRoberta$0188349 702 1$aSiciliani,$bOrazio 801 0$aIT$bUNINA$gRICA$2UNIMARC 901 $aBK 912 $a990004722930403321 952 $aP.1 PG 245$bBibl. 21514$fFLFBC 959 $aFLFBC 996 $aPsicologia del sè$9557853 997 $aUNINA LEADER 02911oam 2200517 450 001 9910299477103321 005 20190911112726.0 010 $a3-319-03710-2 024 7 $a10.1007/978-3-319-03710-3 035 $a(OCoLC)879867253 035 $a(MiFhGG)GVRL6VHK 035 $a(EXLCZ)992550000001199504 100 $a20131120d2014 uy 0 101 0 $aeng 135 $aurun|---uuuua 181 $ctxt 182 $cc 183 $acr 200 10$aAfter-sales service of engineering industrial assets $ea reference framework for warranty management /$fVicente Gonzalez-Prida Diaz, Adolfo Crespo Marquez 205 $a1st ed. 2014. 210 1$aCham [Switzerland] :$cSpringer,$d2014. 215 $a1 online resource (xxii, 318 pages) $cillustrations (some color) 225 0 $aGale eBooks 300 $aDescription based upon print version of record. 311 $a3-319-03709-9 320 $aIncludes bibliographical references. 327 $a1. Introduction -- 2. Current Issues in Warranty Management -- 3. A Reference Framework for Warranty Management -- 4. Development of the Framework Stages -- 5. Extensions to the Framework -- 6. Results and Conclusions. 330 $aThis book explores the practical implementation of an advanced after-sales management framework devoted to warranty management. The framework is intended for companies producing either standardized or customized products, and such a management tool will facilitate organizational improvement and support innovative decision making processes for technical assistance in after-sales services.  ?After?sales Service of Engineering Industrial Assets? comprises a proposal for a warranty management framework, with an account of the different methods that can be used to improve decision making in the different stages of the after-sales service management process, and strategies for strengthening the structure and foundations of the framework. A review of the fundamental issues and current research topics in warranty management and after sales services is also provided, which is exemplified by a case study. This book is intended for postgraduates, researchers and engineers who are interested in aftersales management, assets engineering and warranty management. 606 $aWarranty 606 $aMaintainability (Engineering) 606 $aIndustrial management 615 0$aWarranty. 615 0$aMaintainability (Engineering) 615 0$aIndustrial management. 676 $a620 676 $a658.5 676 $a658.56 676 $a658514 700 $aGonzález-Prida Díaz$b Vicente$4aut$4http://id.loc.gov/vocabulary/relators/aut$0945759 702 $aCrespo Marquez$b Adolfo 801 0$bMiFhGG 801 1$bMiFhGG 906 $aBOOK 912 $a9910299477103321 996 $aAfter-sales service of engineering industrial assets$93870885 997 $aUNINA