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[null,"1.","Record Nr.",null,"UNINA9910299477103321"]
[null,null,"Autore",null,"González-Prida Díaz Vicente"]
[null,null,"Titolo",null,"After-sales service of engineering industrial assets : a reference framework for warranty management / / Vicente Gonzalez-Prida Diaz, Adolfo Crespo Marquez"]
[null,null,"Pubbl/distr/stampa",null,"Cham [Switzerland] : , : Springer, , 2014"]
[null,null,"ISBN",null,"3-319-03710-2"]
[null,null,"Edizione",null,"[1st ed. 2014.]"]
[null,null,"Descrizione fisica",null,"1 online resource (xxii, 318 pages) : illustrations (some color)"]
[null,null,"Collana",null,"Gale eBooks"]
[null,null,"Disciplina",null,"620"]
[{"$nulls":4},"658.5"]
[{"$nulls":4},"658.56"]
[{"$nulls":4},"658514"]
[null,null,"Soggetti",null,"Warranty"]
[{"$nulls":4},"Maintainability (Engineering)"]
[{"$nulls":4},"Industrial management"]
[null,null,"Lingua di pubblicazione",null,"Inglese"]
[null,null,"Formato",null,"Materiale a stampa"]
[null,null,null,"Livello bibliografico","Monografia"]
[null,null,null,"Note generali","Description based upon print version of record."]
[null,null,null,"Nota di bibliografia","Includes bibliographical references."]
[null,null,"Nota di contenuto",null,"1. Introduction -- 2. Current Issues in Warranty Management -- 3. A Reference Framework for Warranty Management -- 4. Development of the Framework Stages -- 5. Extensions to the Framework -- 6. Results and Conclusions."]
[null,null,null,"Sommario/riassunto","This book explores the practical implementation of an advanced after-sales management framework devoted to warranty management. The framework is intended for companies producing either standardized or customized products, and such a management tool will facilitate organizational improvement and support innovative decision making processes for technical assistance in after-sales services.  “After–sales Service of Engineering Industrial Assets” comprises a proposal for a warranty management framework, with an account of the different methods that can be used to improve decision making in the different stages of the after-sales service management process, and strategies for strengthening the structure and foundations of the framework. A review of the fundamental issues and current research topics in warranty management and after sales services is also provided, which is exemplified by a case study. This book is intended for postgraduates, researchers and engineers who are interested in aftersales management, assets engineering and warranty management."]