Service quality [[electronic resource] ] : crossing boundaries / / guest editor, Steve Tax
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| Titolo: |
Service quality [[electronic resource] ] : crossing boundaries / / guest editor, Steve Tax
|
| Pubblicazione: | Bradford, England, : Emerald Group Publishing, c2003 |
| Descrizione fisica: | 1 online resource (80 p.) |
| Disciplina: | 658.8/12 |
| Soggetto topico: | Quality control |
| Service industries - Management | |
| Soggetto genere / forma: | Electronic books. |
| Altri autori: |
TaxSteve
|
| Note generali: | Description based upon print version of record. |
| Nota di contenuto: | Contents; Abstracts & keywords; Guest editorial; Emotional intelligence; Communicating a quality position in service delivery; To fade or not to fade?; Calculating the value of customers' referrals; Understanding the service profit chain in Latin America; Quality in the work environment; Creating strategies for managing evolving customer service; |
| Sommario/riassunto: | The 8th Quality in Services Conference(QUIS 8) hosted by the Faculty of Business at the University of Victoria had as its core theme Service Quality: Crossing Boundaries.This theme was chosen for the following reasons:. This edition of the conference reflected for the first time in QUIS's rich history that the conference was held outside of its US and Swedish roots. |
| Titolo autorizzato: | Service quality |
| ISBN: | 1-280-51182-6 |
| 9786610511822 | |
| 1-84544-560-0 | |
| Formato: | Materiale a stampa  |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione: | Inglese |
| Record Nr.: | 9910450079103321 |
| Lo trovi qui: | Univ. Federico II |
| Opac: | Controlla la disponibilità qui |