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001 9910450079103321
005 20200520144314.0
010   $a1-280-51182-6
010   $a9786610511822
010   $a1-84544-560-0
035   $a(CKB)1000000000007204
035   $a(EBL)232310
035   $a(OCoLC)61753638
035   $a(SSID)ssj0000469746
035   $a(PQKBManifestationID)11302116
035   $a(PQKBTitleCode)TC0000469746
035   $a(PQKBWorkID)10530724
035   $a(PQKB)10915886
035   $a(MiAaPQ)EBC232310
035   $a(Au-PeEL)EBL232310
035   $a(CaPaEBR)ebr10052740
035   $a(CaONFJC)MIL51182
035   $a(OCoLC)936899096
035   $a(EXLCZ)991000000000007204
100   $a20000815d2003      uy             0
101 0 $aeng
135   $aur|n|---|||||
181   $ctxt
182   $cc
183   $acr
200 00$aService quality$b[electronic resource] $ecrossing boundaries /$fguest editor, Steve Tax
210   $aBradford, England $cEmerald Group Publishing$dc2003
215   $a1 online resource (80 p.)
225 0 $aManaging service quality ;$vv.13, no. 2
300   $aDescription based upon print version of record.
311   $a0-86176-811-6 
327   $aContents; Abstracts & keywords; Guest editorial; Emotional intelligence; Communicating a quality position in service delivery; To fade or not to fade?; Calculating the value of customers' referrals; Understanding the service profit chain in Latin America; Quality in the work environment; Creating strategies for managing evolving customer service;
330   $aThe 8th Quality in Services Conference(QUIS 8) hosted by the Faculty of Business at the University of Victoria had as its core theme Service Quality: Crossing Boundaries.This theme was chosen for the following reasons:. This edition of the conference reflected for the first time in QUIS's rich history that the conference was held outside of its US and Swedish roots.
606   $aQuality control
606   $aService industries$xManagement
608   $aElectronic books.
615  0$aQuality control.
615  0$aService industries$xManagement.
676   $a658.8/12
701   $aTax$b Steve$0877566
801  0$bMiAaPQ
801  1$bMiAaPQ
801  2$bMiAaPQ
906   $aBOOK
912   $a9910450079103321
996   $aService quality$91959612
997   $aUNINA