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Record Nr. |
UNINA9910450079103321 |
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Titolo |
Service quality [[electronic resource] ] : crossing boundaries / / guest editor, Steve Tax |
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Pubbl/distr/stampa |
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Bradford, England, : Emerald Group Publishing, c2003 |
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ISBN |
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1-280-51182-6 |
9786610511822 |
1-84544-560-0 |
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Descrizione fisica |
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1 online resource (80 p.) |
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Collana |
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Managing service quality ; ; v.13, no. 2 |
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Altri autori (Persone) |
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Disciplina |
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Soggetti |
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Quality control |
Service industries - Management |
Electronic books. |
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Lingua di pubblicazione |
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Formato |
Materiale a stampa |
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Livello bibliografico |
Monografia |
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Note generali |
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Description based upon print version of record. |
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Nota di contenuto |
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Contents; Abstracts & keywords; Guest editorial; Emotional intelligence; Communicating a quality position in service delivery; To fade or not to fade?; Calculating the value of customers' referrals; Understanding the service profit chain in Latin America; Quality in the work environment; Creating strategies for managing evolving customer service; |
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Sommario/riassunto |
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The 8th Quality in Services Conference(QUIS 8) hosted by the Faculty of Business at the University of Victoria had as its core theme Service Quality: Crossing Boundaries.This theme was chosen for the following reasons:. This edition of the conference reflected for the first time in QUIS's rich history that the conference was held outside of its US and Swedish roots. |
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