02396nam 2200589Ia 450 991045007910332120200520144314.01-280-51182-697866105118221-84544-560-0(CKB)1000000000007204(EBL)232310(OCoLC)61753638(SSID)ssj0000469746(PQKBManifestationID)11302116(PQKBTitleCode)TC0000469746(PQKBWorkID)10530724(PQKB)10915886(MiAaPQ)EBC232310(Au-PeEL)EBL232310(CaPaEBR)ebr10052740(CaONFJC)MIL51182(OCoLC)936899096(EXLCZ)99100000000000720420000815d2003 uy 0engur|n|---|||||txtccrService quality[electronic resource] crossing boundaries /guest editor, Steve TaxBradford, England Emerald Group Publishingc20031 online resource (80 p.)Managing service quality ;v.13, no. 2Description based upon print version of record.0-86176-811-6 Contents; Abstracts & keywords; Guest editorial; Emotional intelligence; Communicating a quality position in service delivery; To fade or not to fade?; Calculating the value of customers' referrals; Understanding the service profit chain in Latin America; Quality in the work environment; Creating strategies for managing evolving customer service;The 8th Quality in Services Conference(QUIS 8) hosted by the Faculty of Business at the University of Victoria had as its core theme Service Quality: Crossing Boundaries.This theme was chosen for the following reasons:. This edition of the conference reflected for the first time in QUIS's rich history that the conference was held outside of its US and Swedish roots.Quality controlService industriesManagementElectronic books.Quality control.Service industriesManagement.658.8/12Tax Steve877566MiAaPQMiAaPQMiAaPQBOOK9910450079103321Service quality1959612UNINA