Info
- Utilizzare la checkbox di selezione a fianco di ciascun documento per attivare le funzionalità di stampa, invio email, download nei formati disponibili del (i) record.
Designing service processes to unlock value [[electronic resource] /] / Joy M. Field
| Designing service processes to unlock value [[electronic resource] /] / Joy M. Field |
| Autore | Field Joy M |
| Edizione | [1st ed.] |
| Pubbl/distr/stampa | [New York, N.Y.] (222 East 46th Street, New York, NY 10017), : Business Expert Press, 2012 |
| Descrizione fisica | 1 online resource (218 p.) |
| Disciplina | 658.812 |
| Collana | Service systems and innovations in business and society collection |
| Soggetto topico | Customer services |
| Soggetto genere / forma | Electronic books. |
| Soggetto non controllato |
services
processes innovation service process design service provider customer self-service service inventory value co-creation |
| ISBN |
1-283-89506-4
1-60649-305-1 |
| Formato | Materiale a stampa  |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto | 1. Introduction -- 2. The changing nature of service processes -- 3. Value co-creation in service processes -- 4. Knowledge-intensive services -- 5. Unlocking capabilities -- References -- Index. |
| Record Nr. | UNINA-9910526392503321 |
Field Joy M
|
||
| [New York, N.Y.] (222 East 46th Street, New York, NY 10017), : Business Expert Press, 2012 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
Developing Data Migrations and Integrations with Salesforce [[electronic resource] ] : Patterns and Best Practices / / by David Masri
| Developing Data Migrations and Integrations with Salesforce [[electronic resource] ] : Patterns and Best Practices / / by David Masri |
| Autore | Masri David |
| Edizione | [1st ed. 2019.] |
| Pubbl/distr/stampa | Berkeley, CA : , : Apress : , : Imprint : Apress, , 2019 |
| Descrizione fisica | 1 online resource (359 pages) |
| Disciplina | 658.812 |
| Soggetto topico |
Application software
Computer Applications |
| ISBN | 1-4842-4209-2 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto | Chapter 1: Relational Databases and Normalizations -- Chapter 2: Understanding Salesforce’s Data Architecture -- Chapter 3: Working the Salesforce Data APIs -- Chapter 4: The Six Attributes of a Good Data Migration -- Chapter 5: Attributes of a Good Data Integration -- Chapter 6: Best Practices for Migrating and Integrating Your Data with Salesforce -- Chapter 7: Putting It All Together: A Sample Data Migration -- Chapter 8: Error Handling and Performance Tuning -- Chapter 9: Data Synchronization Patterns -- Chapter 10: Other Integration Patterns -- Chapter 11: Real-Time Data and UI Integrations -- Chapter 12: A Library of Reusable Code -- Chapter 13: FAQ (Frequently Asked Questions) -- Appendix A: A Simple Duplicate Detection Algorithm -- Appendix B: Reference Cards and Core Concepts -- Appendix C: Further Reading and References -- . |
| Record Nr. | UNINA-9910338014903321 |
|
Masri David
|
||
| Berkeley, CA : , : Apress : , : Imprint : Apress, , 2019 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
Developments in the call centre industry : analysis, changes, and challenges / / edited by John Burgess and Julia Connell
| Developments in the call centre industry : analysis, changes, and challenges / / edited by John Burgess and Julia Connell |
| Autore | Connell Julia |
| Pubbl/distr/stampa | Taylor & Francis, 2006 |
| Descrizione fisica | 1 online resource (225 p.) |
| Disciplina |
381.142
381/.142 658.812 |
| Altri autori (Persone) |
BurgessJohn (K. John)
ConnellJulia <1956-> |
| Collana | Routledge Studies in Business Organizations and Networks |
| Soggetto topico |
Call centers
Telecommunication |
| Soggetto non controllato |
work
employees managers agents operation sector offshoring research business process |
| ISBN |
1-134-24881-4
1-134-24882-2 1-280-54899-1 9786610548996 0-203-00300-4 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto |
Book Cover; Half-Title; Series-Title; Title; Copyright; Contents; List of Figures; List of Tables; Notes on Contributors; Foreword; Acknowledgements; Abbreviations; 1. Developments in the call centre sector: An overview; 2. Offshoring call centres: The view from Wall Street; 3. Work organisation and employee relations in Indian call centres; 4. German call centers between service orientation and efficiency: 'The polyphony of telephony'; 5. A national survey of Korean call centres; 6. Skill and info-service work in Australian call centres; 7. Gender, skills and careers in UK call centres
8. Community unionism in a regional call centre: The organiser's perspective9. Agency and constraint: Call centre managers talk about their work; 10. How 'Taylorised' is call centre work? The sphere of customer practice in Greece; 11. Escaping the electronic birdcage: Workplace strategies in Swedish call centres; Index |
| Record Nr. | UNINA-9910765877103321 |
|
Connell Julia
|
||
| Taylor & Francis, 2006 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
Developments in the call centre industry : analysis, changes, and challenges / / edited by John Burgess and Julia Connell
| Developments in the call centre industry : analysis, changes, and challenges / / edited by John Burgess and Julia Connell |
| Pubbl/distr/stampa | New York : , : Routledge, , 2006 |
| Descrizione fisica | 1 online resource (225 p.) |
| Disciplina |
381.142
381/.142 658.812 |
| Altri autori (Persone) |
BurgessJohn (K. John)
ConnellJulia <1956-> |
| Collana | Routledge Studies in Business Organizations and Networks |
| Soggetto topico |
Call centers
Telecommunication |
| Soggetto genere / forma | Electronic books. |
| ISBN |
1-134-24881-4
1-134-24882-2 1-280-54899-1 9786610548996 0-203-00300-4 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Nota di contenuto |
Book Cover; Half-Title; Series-Title; Title; Copyright; Contents; List of Figures; List of Tables; Notes on Contributors; Foreword; Acknowledgements; Abbreviations; 1. Developments in the call centre sector: An overview; 2. Offshoring call centres: The view from Wall Street; 3. Work organisation and employee relations in Indian call centres; 4. German call centers between service orientation and efficiency: 'The polyphony of telephony'; 5. A national survey of Korean call centres; 6. Skill and info-service work in Australian call centres; 7. Gender, skills and careers in UK call centres
8. Community unionism in a regional call centre: The organiser's perspective9. Agency and constraint: Call centre managers talk about their work; 10. How 'Taylorised' is call centre work? The sphere of customer practice in Greece; 11. Escaping the electronic birdcage: Workplace strategies in Swedish call centres; Index |
| Record Nr. | UNINA-9910348236403321 |
| New York : , : Routledge, , 2006 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
Digital service platforms / / edited by Kyeong Kang
| Digital service platforms / / edited by Kyeong Kang |
| Pubbl/distr/stampa | London, England : , : IntechOpen, , [2021] |
| Descrizione fisica | 1 online resource (210 pages) |
| Disciplina | 658.812 |
| Soggetto topico | Customer services |
| ISBN | 1-83969-102-6 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Record Nr. | UNINA-9910586673703321 |
| London, England : , : IntechOpen, , [2021] | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
Digital Service Platforms / / Edited by Kyeong Kang
| Digital Service Platforms / / Edited by Kyeong Kang |
| Pubbl/distr/stampa | London : , : IntechOpen, , 2021 |
| Descrizione fisica | 1 online resource (210 pages) |
| Disciplina | 658.812 |
| Soggetto topico | Customer services |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Record Nr. | UNINA-9910688335103321 |
| London : , : IntechOpen, , 2021 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
Digital technology in service encounters : effects on frontline employees and customer responses / / Sonja Christ-Brendemühl
| Digital technology in service encounters : effects on frontline employees and customer responses / / Sonja Christ-Brendemühl |
| Autore | Christ-Brendemühl Sonja |
| Pubbl/distr/stampa | Wiesbaden, Germany : , : Springer Gabler, , [2022] |
| Descrizione fisica | 1 online resource (284 pages) |
| Disciplina | 658.812 |
| Collana | Innovation, Entrepreneurship und Digitalisierung |
| Soggetto topico |
Customer services - Management
Customer services - Technological innovations Customer services |
| ISBN |
9783658378851
9783658378844 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | eng |
| Record Nr. | UNINA-9910580154503321 |
|
Christ-Brendemühl Sonja
|
||
| Wiesbaden, Germany : , : Springer Gabler, , [2022] | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
Dinamiche di vendita e di negoziazione / Elena Chiadò-Fiorio, Alberto Vico
| Dinamiche di vendita e di negoziazione / Elena Chiadò-Fiorio, Alberto Vico |
| Autore | Chiadò-Fiorio, Elena |
| Pubbl/distr/stampa | Torino : G. Giappichelli, c1997 |
| Descrizione fisica | XIV, 308 p. ; 24 cm |
| Disciplina | 658.812 |
| Altri autori (Persone) | Vico, Albertoauthor |
| Soggetto topico | Vendite - Organizzazione |
| ISBN | 9788834870747 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | ita |
| Record Nr. | UNISALENTO-991004291535107536 |
|
Chiadò-Fiorio, Elena
|
||
| Torino : G. Giappichelli, c1997 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. del Salento | ||
| ||
Dinamiche di vendita e di negoziazione / Elena Chiadò-Fiorio, Alberto Vico
| Dinamiche di vendita e di negoziazione / Elena Chiadò-Fiorio, Alberto Vico |
| Autore | Chiadò-Fiorio, Elena |
| Pubbl/distr/stampa | Torino : Giappichelli, 1997 |
| Descrizione fisica | XIV, 310 p. ; 24 cm |
| Disciplina | 658.812 |
| Soggetto non controllato | Vendite - Organizzazione |
| ISBN | 88-348-7074-3 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | ita |
| Record Nr. | UNINA-990006856780403321 |
|
Chiadò-Fiorio, Elena
|
||
| Torino : Giappichelli, 1997 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
La disciplina del servicio : cómo desarrollar una nueva cultura orientada al cliente y enfocada en la persona / / Lucio Lescano Duncan
| La disciplina del servicio : cómo desarrollar una nueva cultura orientada al cliente y enfocada en la persona / / Lucio Lescano Duncan |
| Autore | Lescano Duncan Lucio |
| Pubbl/distr/stampa | Bogotá : , : Ediciones de la U, , 2014 |
| Descrizione fisica | 1 online resource (279 páginas) : ilustraciones |
| Disciplina | 658.812 |
| Collana | Marketing |
| Soggetto topico |
Customer services - Management
Supply and demand Marketing Consumidor Servicio Oferta y demanda |
| Soggetto genere / forma | Libros electronicos. |
| ISBN | 958-762-358-4 |
| Formato | Materiale a stampa |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione | spa |
| Record Nr. | UNINA-9910398228303321 |
|
Lescano Duncan Lucio
|
||
| Bogotá : , : Ediciones de la U, , 2014 | ||
| Materiale a stampa | ||
| Lo trovi qui: Univ. Federico II | ||
| ||
