Effective difficult conversations : a step-by-step guide Conversations / / Catherine B. Soehner, Ann Darling
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| Autore: |
Soehner Catherine
|
| Titolo: |
Effective difficult conversations : a step-by-step guide Conversations / / Catherine B. Soehner, Ann Darling
|
| Pubblicazione: | Chicago, [Illinois] : , : ALA Editions, , 2017 |
| ©2017 | |
| Descrizione fisica: | 1 online resource (129 pages) |
| Disciplina: | 023/.9 |
| Soggetto topico: | Library personnel management |
| Conflict management | |
| Communication in library administration | |
| Business communication | |
| Interpersonal communication | |
| Persona (resp. second.): | DarlingAnn (Ann L.) |
| Nota di bibliografia: | Includes bibliographical references and index. |
| Nota di contenuto: | Difficult conversations defined -- Getting clear -- Gathering resources -- Clarifying the message -- During the conversation -- You're not finished until you write it up -- Keep up the good work -- Co-workers -- A brief note about change management -- Managing up : how to have difficult conversations with your boss. |
| Titolo autorizzato: | Effective difficult conversations |
| ISBN: | 0-8389-1527-2 |
| 0-8389-1526-4 | |
| Formato: | Materiale a stampa  |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione: | Inglese |
| Record Nr.: | 9910165135703321 |
| Lo trovi qui: | Univ. Federico II |
| Opac: | Controlla la disponibilità qui |