01999nam 2200505 450 991016513570332120181018172651.00-8389-1527-20-8389-1526-4(CKB)3710000001065152(MiAaPQ)EBC4805356(EXLCZ)99371000000106515220170303h20172017 uy 0engurcnu||||||||rdacontentrdamediardacarrierEffective difficult conversations a step-by-step guide Conversations /Catherine B. Soehner, Ann DarlingChicago, [Illinois] :ALA Editions,2017.©20171 online resource (129 pages)0-8389-1495-0 Includes bibliographical references and index.Difficult conversations defined -- Getting clear -- Gathering resources -- Clarifying the message -- During the conversation -- You're not finished until you write it up -- Keep up the good work -- Co-workers -- A brief note about change management -- Managing up : how to have difficult conversations with your boss.Library personnel managementHandbooks, manuals, etcConflict managementHandbooks, manuals, etcCommunication in library administrationHandbooks, manuals, etcBusiness communicationHandbooks, manuals, etcInterpersonal communicationHandbooks, manuals, etcLibrary personnel managementConflict managementCommunication in library administrationBusiness communicationInterpersonal communication023/.9Soehner Catherine1247566Darling Ann(Ann L.),MiAaPQMiAaPQMiAaPQBOOK9910165135703321Effective difficult conversations2892004UNINA