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Record Nr. |
UNINA9910165135703321 |
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Autore |
Soehner Catherine |
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Titolo |
Effective difficult conversations : a step-by-step guide Conversations / / Catherine B. Soehner, Ann Darling |
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Pubbl/distr/stampa |
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Chicago, [Illinois] : , : ALA Editions, , 2017 |
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©2017 |
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ISBN |
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0-8389-1527-2 |
0-8389-1526-4 |
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Descrizione fisica |
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1 online resource (129 pages) |
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Disciplina |
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Soggetti |
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Library personnel management |
Conflict management |
Communication in library administration |
Business communication |
Interpersonal communication |
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Lingua di pubblicazione |
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Formato |
Materiale a stampa |
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Livello bibliografico |
Monografia |
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Nota di bibliografia |
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Includes bibliographical references and index. |
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Nota di contenuto |
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Difficult conversations defined -- Getting clear -- Gathering resources -- Clarifying the message -- During the conversation -- You're not finished until you write it up -- Keep up the good work -- Co-workers -- A brief note about change management -- Managing up : how to have difficult conversations with your boss. |
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