LEADER 01999nam 2200505 450 001 9910165135703321 005 20181018172651.0 010 $a0-8389-1527-2 010 $a0-8389-1526-4 035 $a(CKB)3710000001065152 035 $a(MiAaPQ)EBC4805356 035 $a(EXLCZ)993710000001065152 100 $a20170303h20172017 uy 0 101 0 $aeng 135 $aurcnu|||||||| 181 $2rdacontent 182 $2rdamedia 183 $2rdacarrier 200 10$aEffective difficult conversations $ea step-by-step guide Conversations /$fCatherine B. Soehner, Ann Darling 210 1$aChicago, [Illinois] :$cALA Editions,$d2017. 210 4$dİ2017 215 $a1 online resource (129 pages) 311 $a0-8389-1495-0 320 $aIncludes bibliographical references and index. 327 $aDifficult conversations defined -- Getting clear -- Gathering resources -- Clarifying the message -- During the conversation -- You're not finished until you write it up -- Keep up the good work -- Co-workers -- A brief note about change management -- Managing up : how to have difficult conversations with your boss. 606 $aLibrary personnel management$vHandbooks, manuals, etc 606 $aConflict management$vHandbooks, manuals, etc 606 $aCommunication in library administration$vHandbooks, manuals, etc 606 $aBusiness communication$vHandbooks, manuals, etc 606 $aInterpersonal communication$vHandbooks, manuals, etc 615 0$aLibrary personnel management 615 0$aConflict management 615 0$aCommunication in library administration 615 0$aBusiness communication 615 0$aInterpersonal communication 676 $a023/.9 700 $aSoehner$b Catherine$01247566 702 $aDarling$b Ann$g(Ann L.), 801 0$bMiAaPQ 801 1$bMiAaPQ 801 2$bMiAaPQ 906 $aBOOK 912 $a9910165135703321 996 $aEffective difficult conversations$92892004 997 $aUNINA