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Il manager della negoziazione : creare valore e capitale sociale in azienda
Il manager della negoziazione : creare valore e capitale sociale in azienda
Autore Colonna, Alessandra
Pubbl/distr/stampa Milano : Mind, 2014
Descrizione fisica 158 p. ; 20 cm
Disciplina 658.4052
Collana Saggi mind
ISBN 978-88-96785-72-0
Formato Materiale a stampa
Livello bibliografico Monografia
Lingua di pubblicazione ita
Record Nr. UNINA-990010045960403321
Colonna, Alessandra
Milano : Mind, 2014
Materiale a stampa
Lo trovi qui: Univ. Federico II
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India and the WTO [[electronic resource] /] / Aaditya Mattoo and Robert M. Stern, editors
India and the WTO [[electronic resource] /] / Aaditya Mattoo and Robert M. Stern, editors
Pubbl/distr/stampa Washington, D.C., : World Bank
Descrizione fisica 1 online resource (555 p.)
Disciplina 658.4052
Altri autori (Persone) MattooAaditya
SternRobert M <1927-> (Robert Mitchell)
Soggetto genere / forma Electronic books.
ISBN 1-280-08634-3
9786610086344
0-8213-8366-3
0-585-48191-1
Formato Materiale a stampa
Livello bibliografico Monografia
Lingua di pubblicazione eng
Nota di contenuto Cover; Title Page; Contents; Preface; 1 Introduction and Overview; Endnotes; References; 2 Computational Analysis of the Impact on India of the Uruguay Round and the Doha Development Agenda Negotiations; Endnotes; References; 3 Implications of Multifibre Arrangement Abolition for India and South Asia; Endnotes; References; 4 Services Issues and Liberalization in the Doha Development Agenda Negotiations: A Case Study of India; Endnotes; References; 5 Telecommunications Policy Reform in India; Endnotes; Bibliography; Appendix 5.1: Salient Features of ISP Policy, 1999
Appendix 5.2: Chronology of Indian Telecommunications DeregulationAppendix 5.3: Recommendations Sought by the Government from TRAI to Help Implement NTP 1999; 6 Economic Impact of Foreign Direct Investment in South Asia; Appendix: Determining the Direction of Granger Causality; Endnotes; References; 7 An Indian Perspective on WTO Rules on Foreign Direct Investment; Endnotes; References; 8 India as User and Creator of Intellectual Property: The Challenges Post-Doha; Endnotes; References; 9 Trade, Investment, and Competition Policy: An Indian Perspective; Endnotes; References
10 India's Accession to the Government Procurement Agreement: Identifying Costs and BenefitsEndnotes; Bibliography and References; Appendix 1: Other Examples of Government Procurement Practices; Appendix 2: Estimating Central Government Purchases; Appendix 3: Threshold Levels; Appendix 4: Potential Gains; 11 Technical Barriers to Trade and the Role of Indian Standard-Setting Institutions; Endnotes; References and Bibliography; 12 Trade and Environment: Doha and Beyond; Endnotes; Bibliography and References; 13 India and the Multilateral Trading System Post-Doha: Defensive or Proactive?
EndnotesReferences; Contributors; Index; Back Cover
Record Nr. UNINA-9910455639603321
Washington, D.C., : World Bank
Materiale a stampa
Lo trovi qui: Univ. Federico II
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Inked : the ultimate guide to powerful closing and sales negotiation tactics that unlock yes and seal the deal / / Jeb Blount
Inked : the ultimate guide to powerful closing and sales negotiation tactics that unlock yes and seal the deal / / Jeb Blount
Autore Blount Jeb
Edizione [1st edition]
Pubbl/distr/stampa Hoboken, New Jersey : , : Wiley, , [2020]
Descrizione fisica 1 online resource (339 pages)
Disciplina 658.4052
Soggetto topico Negotiation in business
ISBN 1-119-54055-0
1-119-54054-2
Formato Materiale a stampa
Livello bibliografico Monografia
Lingua di pubblicazione eng
Record Nr. UNINA-9910793828903321
Blount Jeb  
Hoboken, New Jersey : , : Wiley, , [2020]
Materiale a stampa
Lo trovi qui: Univ. Federico II
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Inked : the ultimate guide to powerful closing and sales negotiation tactics that unlock yes and seal the deal / / Jeb Blount
Inked : the ultimate guide to powerful closing and sales negotiation tactics that unlock yes and seal the deal / / Jeb Blount
Autore Blount Jeb
Edizione [1st edition]
Pubbl/distr/stampa Hoboken, New Jersey : , : Wiley, , [2020]
Descrizione fisica 1 online resource (339 pages)
Disciplina 658.4052
Soggetto topico Negotiation in business
ISBN 1-119-54055-0
1-119-54054-2
Formato Materiale a stampa
Livello bibliografico Monografia
Lingua di pubblicazione eng
Record Nr. UNINA-9910822115603321
Blount Jeb  
Hoboken, New Jersey : , : Wiley, , [2020]
Materiale a stampa
Lo trovi qui: Univ. Federico II
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The leader's guide to negotiation : how to use soft skills to get hard results / / Simon Horton
The leader's guide to negotiation : how to use soft skills to get hard results / / Simon Horton
Autore Horton Simon
Edizione [First edition.]
Pubbl/distr/stampa Harlow, England : , : Pearson Education Limited, , [2016]
Descrizione fisica 1 online resource (1 volume) : illustrations
Disciplina 658.4052
Collana Financial Times
Soggetto topico Leadership
Negotiation in business
Negotiation
ISBN 1-292-11282-4
Formato Materiale a stampa
Livello bibliografico Monografia
Lingua di pubblicazione eng
Nota di contenuto Cover -- Half Title Page -- Title Page -- Copyright Page -- Contents -- About the author -- Foreword -- part 1 Introduction -- 1 Negotiation fundamentals -- 2 The strong win-win principles -- part 2 Prepare! -- 3 Your win -- 4 Their win -- 5 Multi-party negotiations -- 6 Preparing yourself -- 7 Develop your Plan B -- part 3 Negotiation psychology -- 8 Rapport -- 9 Credibility -- 10 Rapport vs credibility -- 11 Increasing your power -- 12 Turn them into a win-win fanatic -- 13 Channel their self-interest -- 14 Dealing with difficult people -- part 4 Solving the problem -- 15 Problem-solving -- 16 Communication -- 17 Deadlock -- 18 Concessions -- 19 Dealing with dirty tricks -- part 5 Trust -- 20 Seek to trust -- 21 How to tell if you can trust them -- 22 Increase their trustworthi-ness -- 23 What to do if you really cannot trust them at all -- Afterword -- Further reading -- Index.
Record Nr. UNINA-9910154760703321
Horton Simon  
Harlow, England : , : Pearson Education Limited, , [2016]
Materiale a stampa
Lo trovi qui: Univ. Federico II
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El libro de la negociación / / Luis Puchol Moreno
El libro de la negociación / / Luis Puchol Moreno
Autore Puchol Luis
Edizione [5th ed.]
Pubbl/distr/stampa Madrid, Spain : , : Ediciones Díaz de Santos, , [2020]
Descrizione fisica 1 online resource (284 pages)
Disciplina 658.4052
Soggetto topico Decision making
Negotiation in business
ISBN 84-9052-314-2
Formato Materiale a stampa
Livello bibliografico Monografia
Lingua di pubblicazione spa
Record Nr. UNINA-9910795028603321
Puchol Luis  
Madrid, Spain : , : Ediciones Díaz de Santos, , [2020]
Materiale a stampa
Lo trovi qui: Univ. Federico II
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El libro de la negociación / / Luis Puchol Moreno
El libro de la negociación / / Luis Puchol Moreno
Autore Puchol Luis
Edizione [5th ed.]
Pubbl/distr/stampa Madrid, Spain : , : Ediciones Díaz de Santos, , [2020]
Descrizione fisica 1 online resource (284 pages)
Disciplina 658.4052
Soggetto topico Decision making
Negotiation in business
ISBN 84-9052-314-2
Formato Materiale a stampa
Livello bibliografico Monografia
Lingua di pubblicazione spa
Record Nr. UNINA-9910809296603321
Puchol Luis  
Madrid, Spain : , : Ediciones Díaz de Santos, , [2020]
Materiale a stampa
Lo trovi qui: Univ. Federico II
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The mind and heart of the negotiator / / Leigh L. Thompson
The mind and heart of the negotiator / / Leigh L. Thompson
Autore Thompson Leigh L.
Edizione [Sixth, Global edition.]
Pubbl/distr/stampa Harlow, England : , : Pearson, , [2015]
Descrizione fisica 1 online resource (432 pages) : illustrations
Disciplina 658.4052
Collana Always learning
Soggetto topico Negotiation in business
ISBN 1-292-07334-9
Formato Materiale a stampa
Livello bibliografico Monografia
Lingua di pubblicazione eng
Nota di contenuto Cover -- Title -- Copyright -- Contents -- Preface -- About the Author -- Part I: Essentials of Negotiation -- Chapter 1 NEGOTIATION: THE MIND AND THE HEART -- Negotiation: Definition and Scope -- Negotiation as a Core Management Competency -- Dynamic Nature of Business -- Interdependence -- Economic Forces -- Information Technology -- Globalization -- Most People are Ineffective Negotiators -- Negotiation Traps -- Why People are Ineffective Negotiators -- Egocentrism -- Confirmation Bias -- Satisficing -- Self-Reinforcing Incompetence -- Debunking Negotiation Myths -- Myth 1: Negotiations are Fixed-Sum -- Myth 2: You Need to be either Tough or Soft -- Myth 3: Good Negotiators are Born -- Myth 4: Life Experience is a Great Teacher -- Myth 5: Good Negotiators Take Risks -- Myth 6: Good Negotiators Rely on Intuition -- Learning Objectives -- The Mind and Heart -- Chapter 2 PREPARATION: WHAT TO DO BEFORE NEGOTIATION -- Self-Assessment -- What Do I Want? -- What Is My Alternative to Reaching Agreement in This Situation? -- Determine Your Reservation Point -- Be Aware of Focal Points -- Beware of Sunk Costs -- Do Not Confuse Your Target Point with Your Reservation Point -- Identify the Issues in the Negotiation -- Identify the Alternatives for Each Issue -- Identify Equivalent Multi-Issue Proposals -- Assess Your Risk Propensity -- Endowment Effects -- Am I Going to Regret This? -- Violations of the Sure Thing Principle -- Do I Have an Appropriate Level of Confidence? -- Other Assessment -- Who Are the Other Parties? -- Are the Parties Monolithic? -- Counterparties' Interests and Position -- Counterparties' BATNAs -- Situation Assessment -- Is the Negotiation One Shot, Long Term, or Repetitive? -- Do the Negotiations Involve Scarce Resources, Ideologies, or Both? -- Is the Negotiation One of Necessity or Opportunity?.
Is the Negotiation a Transaction or Dispute? -- Are Linkage Effects Present? -- Is Agreement Required? -- Is it Legal to Negotiate? -- Is Ratification Required? -- Are Time Constraints or Other Time-Related Costs Involved? -- Are Contracts Official or Unofficial? -- Where Do the Negotiations Take Place? -- Are Negotiations Public or Private? -- Is Third-Party Intervention a Possibility? -- What Conventions Guide the Process of Negotiation (Such as Who Makes the First Offer)? -- Do Negotiations Involve More Than One Offer? -- Do Negotiators Communicate Explicitly or Tacitly? -- Is There a Power Differential Between Parties? -- Is Precedent Important? -- Conclusion -- Chapter 3 DISTRIBUTIVE NEGOTIATION: SLICING THE PIE -- The Bargaining Zone -- Bargaining Surplus -- Negotiator's Surplus -- Pie-Slicing Strategies -- Strategy 1: Assess Your BATNA and Improve It -- Strategy 2: Determine Your Reservation Point, but do not reveal It -- Strategy 3: Research the Other Party's BATNA and Estimate Their Reservation Point -- Strategy 4: Set High Aspirations (Be Realistic but Optimistic) -- Strategy 5: Make the First Offer (If You Are Prepared) -- Strategy 6: Immediately Reanchor if the Other Party Opens First -- Strategy 7: Plan Your Concessions -- Strategy 8: Support Your Offer with Facts -- Strategy 9: Appeal to Norms of Fairness -- Strategy 10: Do Not Fall for the "Even Split" Ploy -- The Most Commonly Asked Questions -- Should I Reveal My Reservation Point? -- Should I Lie About My Reservation Point? -- Should I Try to Manipulate the Counterparty's Reservation Point? -- Should I Make a "Final Offer" or Commit to a Position? -- Saving Face -- The Power of Fairness -- Multiple Methods of Fair Division -- Situation-Specific Rules of Fairness -- Social Comparison -- The Equity Principle -- Restoring Equity -- Procedural Justice -- Fairness in Relationships.
Egocentrism -- Wise Pie Slicing -- Consistency -- Simplicity -- Effectiveness -- Justifiability -- Consensus -- Generalizability -- Satisfaction -- Conclusion -- Chapter 4 WIN-WIN NEGOTIATION: EXPANDING THE PIE -- What is Win-Win Negotiation? -- Telltale Signs of Win-Win Potential -- Does the Negotiation Contain More Than One Issue? -- Can Other Issues Be Brought In? -- Can Side Deals Be Made? -- Do Parties Have Different Preferences Across Negotiation Issues? -- Most Common Pie-Expanding Errors -- False Conflict -- Fixed-Pie Perception -- Most Commonly used win-win strategies -- Commitment to Reaching a Win-Win Deal -- Compromise -- Focusing on a Long-Term Relationship -- Adopting a Cooperative Orientation -- Taking Extra Time to Negotiate -- Effective Pie-Expanding Strategies -- Perspective Taking -- Ask Questions About Interests and Priorities -- Reveal Information About Your Interests and Priorities -- Unbundle the Issues -- Logrolling and Value-added Trade-offs -- Make Package Deals, Not Single-Issue Offers -- Make Multiple Offers of Equivalent Value Simultaneously -- Structure Contingency Contracts by Capitalizing on Differences -- Presettlement Settlements (PreSS) -- Search for Postsettlement Settlements -- A Strategic Framework for Reaching Integrative Agreements -- Resource Assessment -- Assessment of Differences -- Offers and Trade-Offs -- Acceptance/Rejection Decision -- Prolonging Negotiation and Renegotiation -- Conclusion -- Part II Advanced Negotiation Skills -- Chapter 5 DEVELOPING A NEGOTIATING STYLE -- Motivational Orientation -- Assessing Your Motivational Style -- Strategic Issues Concerning Motivational Style -- Interests, Rights, and Power Model of Disputing -- Assessing Your Approach -- Strategic Issues Concerning Approaches -- Emotions and Emotional Knowledge -- Genuine Versus Strategic Emotion -- Negative Emotion.
Positive Emotion -- Emotional Intelligence and Negotiated Outcomes -- Strategic Advice for Dealing with Emotions at the Table -- Conclusion -- Chapter 6 ESTABLISHING TRUST AND BUILDING A RELATIONSHIP -- The People Side of Win-Win -- Trust as the Bedrock of Relationships -- Three Types of Trust in Relationships -- Building Trust: Rational and Deliberate Mechanisms -- Building Trust: Psychological Strategies -- What Leads to Mistrust? -- Repairing Broken Trust -- Reputation -- Relationships in Negotiation -- Negotiating with Friends -- Negotiating with Businesspeople -- When in Business with Friends and Family -- Conclusion -- Chapter 7 POWER, GENDER, AND ETHICS -- Power -- The Power of Alternatives -- Power Triggers in Negotiation -- Symmetric and Asymmetric Power Relationships -- The Effect of Using Power on Powerful People -- The Effects of Power on Those with Less Power -- Status -- Gender -- Gender and Negotiation Outcomes -- Initiating Negotiations -- Leveling the Playing Field -- Evaluations of Negotiators -- Gender and Race Discrimination in Negotiation -- Gender and Third-Party Dispute Resolution -- Ethics -- Ethics and Lying -- Other Questionable Negotiation Strategies -- Sins of Omission and Commission -- Costs of Lying -- Under What Conditions Do People Engage in Deception? -- Responding to Unethical Behavior -- Conclusion -- Chapter 8 CREATIVITY AND PROBLEM SOLVING IN NEGOTIATIONS -- Creativity in Negotiation -- Test Your Own Creativity -- What Is Your Mental Model of Negotiation? -- Haggling -- Cost-Benefit Analysis -- Game Playing -- Partnership -- Problem Solving -- Creative Negotiation Agreements -- Fractionating Single-Issue Negotiations into Multiple Issues -- Finding Differences: Looking for Patterns in Offers -- Expanding the Pie -- Bridging -- Cost Cutting -- Nonspecific Compensation -- Structuring Contingencies.
Threats to Effective Problem Solving and Creativity -- The Inert Knowledge Problem -- Availability Heuristic -- Representativeness -- Anchoring and Adjustment -- Unwarranted Causation -- Belief Perseverance -- Illusory Correlation -- Just World -- Hindsight Bias -- Functional Fixedness -- Set Effect -- Selective Attention -- Overconfidence -- The Limits of Short-Term Memory -- Techniques for Enhancing Creative Negotiation Agreements -- Negotiation Skills Training -- Bilateral or Unilateral Training -- Feedback -- Learning Versus Performance Goals -- Analogical Training -- Counterfactual Reflection -- Incubation -- Rational Problem-Solving Model -- Brainstorming -- Deductive Reasoning -- Inductive Reasoning -- Conclusion -- Part III Applications and Special Scenarios -- Chapter 9 MULTIPLE PARTIES, COALITIONS, AND TEAMS -- Analyzing Multiparty Negotiations -- Multiparty Negotiations -- Key Challenges of Multiparty Negotiations -- Strategies for Successful Multiparty Negotiations -- Coalitions -- Key Challenges of Coalitions -- Strategies for Maximizing Coalitional Effectiveness -- Principal-Agent Negotiations -- Disadvantages of Agents -- Strategies for Working Effectively with Agents -- Constituent Relationships -- Challenges for Constituent Relationships -- Strategies for Improving Constituent Relationships -- Team Negotiation -- Challenges That Face Negotiating Teams -- Strategies for Improving Team Negotiations -- Intergroup Negotiation -- Challenges of Intergroup Negotiations -- Strategies for Optimizing Intergroup Negotiations -- Conclusion -- Chapter 10 CROSS-CULTURAL NEGOTIATION -- Learning About Cultures -- Culture as an Iceberg -- Cultural Values and Negotiation Norms -- Individualism versus Collectivism -- Egalitarianism versus Hierarchy -- Direct versus Indirect Communications -- Key Challenges of Intercultural Negotiation.
Expanding the Pie.
Record Nr. UNINA-9910154782903321
Thompson Leigh L.  
Harlow, England : , : Pearson, , [2015]
Materiale a stampa
Lo trovi qui: Univ. Federico II
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Models for Intercultural Collaboration and Negotiation [[electronic resource] /] / edited by Katia Sycara, Michele Gelfand, Allison Abbe
Models for Intercultural Collaboration and Negotiation [[electronic resource] /] / edited by Katia Sycara, Michele Gelfand, Allison Abbe
Edizione [1st ed. 2013.]
Pubbl/distr/stampa Dordrecht : , : Springer Netherlands : , : Imprint : Springer, , 2013
Descrizione fisica 1 online resource (203 p.)
Disciplina 303.4820113
658.4/052
658.4052
Collana Advances in Group Decision and Negotiation
Soggetto topico Application software
Psychology
Computational intelligence
Culture—Study and teaching
Computer Appl. in Social and Behavioral Sciences
Psychology, general
Computational Intelligence
Regional and Cultural Studies
ISBN 1-299-40757-9
94-007-5574-0
Formato Materiale a stampa
Livello bibliografico Monografia
Lingua di pubblicazione eng
Nota di contenuto Gerald F. Goodwin: Foreword to the Volume -- Birukou, A., Blanzieri, E., Giorgini, P., & Giunchiglia, F. A: Formal Definition of Culture -- Salazar, M. R., Shuffler, M. L., Bedwell, W. L., and  Salas, E.: Toward A Contextualized Cultural Framework -- Turan, N., Dai, T., Sycara, K., Weingart, L.: Toward a Unified Negotiation Framework: Leveraging Strengths in Behavioral and Computational Communities -- Hofstede, G. J., Jonker, C., Werwaart, T. A: Model of Culture in Trading Agents -- Fulmer, C. A., & Gelfand, M. J.: How Do I Trust Thee? Dynamic Trust Patterns and Their Individual and Social Contextual Determinants -- Jassin, K., Sheik, H., Obeid, N., Argo, N., Ginges, J.: Negotiating Cultural Conflicts Over Sacred Values -- Bui-Wrzosinska, L., Gelfand, M. J., Nowak, A., & Severance, L.: Studying trajectories of conflict escalation -- Dudik, M., & Gordon, G. J.: A Game-Theoretic Approach to Modeling Cross-Cultural Negotiation -- Paruchuri, P., Chakraborty, N., Zivan, R., Sycara, K., Dudik, M., & Gordon, G.: POMDP Based Negotiation modeling -- de Raad, W. E., Nowak, A., & Borkowski, W.: Modeling Dynamics of Multicultural Integration and Conflict.
Record Nr. UNINA-9910437585203321
Dordrecht : , : Springer Netherlands : , : Imprint : Springer, , 2013
Materiale a stampa
Lo trovi qui: Univ. Federico II
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Mon commercial est mort, vive le commercial 2.0! / / Philippe Deliège
Mon commercial est mort, vive le commercial 2.0! / / Philippe Deliège
Autore Deliège Philippe
Pubbl/distr/stampa [Place of publication not identified] : , : Edipro, , [2013]
Descrizione fisica 1 online resource (95 p.)
Disciplina 658.4052
Collana Métiers
Soggetto topico Negotiation in business
Soggetto genere / forma Electronic books.
ISBN 2-511-01417-3
Formato Materiale a stampa
Livello bibliografico Monografia
Lingua di pubblicazione fre
Nota di contenuto Couverture; Page de titre; Chapitre 1 - Introduction; Chapitre 2 - Synthèse décisionnelle; 2.1. Vous convaincre de quoi ? De l'avènement du processus d'achat; 2.2. Vous convaincre aussi de l'aveuglement du commercial « face to face » et de l'aveuglement de son encadrement managérial; Chapitre 3 - Pertinent de comparer la crise du vendeur avec celle déjà vécue par le journaliste ?; 3.1. Le manque de crédibilité inhérent aux deux métiers; 3.2. Journalistes et commerciaux victimes de la démocratisation de l'écriture et de la suppression des filtres
Chapitre 4 - Le journalisme augmenté, c'est quoi au juste ?4.1. Un journalisme élagué; 4.2. Un journalisme gavé de contextualisation; 4.3. Le résultat d'une approche darwinienne; Chapitre 5 - Le commercial augmenté, cela serait quoi au juste ?; 5.1. Un commercial recentré sur son rôle premier = Conclure !; 5.2. Un commercial à valeur ajoutée, c'est-à-dire celui qui apporte du contexte; 5.3. Un commercial sur le qui-vive de l'enjeu du client/prospect; 5.4. Un commercial ubique et transporté par les nouvelles technologies; 5.5. Un commercial médiatisé; 5.6. Un commercial aux phrases courtes
5.7. Un commercial chef d'orchestreChapitre 6 - Quelles solutions déjà disponibles pour créer votre commercial 2.0 ?; 6.1. Solution pour un commercial recentré sur son rôle de « closer »; 6.2. Solution pour un commercial armé de contexte; 6.3. Solution pour un commercial sur le qui-vive de l'enjeu client/prospect; 6.4. Solution pour un commercial doué d'ubiquité; 6.5. Solution pour un commercial médiatisé; 6.6. Solution pour un commercial aux phrases courtes; 6.7. Solution pour un commercial-orchestre; Chapitre 7 - Sept suggestions pour un plan d'action pour votre entreprise
Chapitre 8 - Les raisons objectives de croire en cette vérité sont Darwiniennes8.1. Rappel; 8.2. La résolution de l'équation mathématique posée par la société Mercuri International; 8.3. Quelques constats gagnants analysés de manière darwinienne; 8.3.1. Cas client vécu : privilégier l'instant achat plutôt que les visites d'infos; 8.3.2. Expériences européennes vécues : rebelle n'est plus seul, ils sont tous rebelles mais tous fans de contexte; 8.3.3. Formation vécue : même pas peur car pas un seul rebelle à l'horizon
8.3.4. Un patron d'une PME doué d'ubiquité qui a très souvent gagné et s'est transformé en super gagnant8.3.5. Un évangéliste de Microsoft Belgique : survivant et gagnant car auto-médiatisé; 8.3.6. Cas client : Pierre-André Guillaume, un gagnant au slogan toujours fort car toujours contextualisé au cas client; 8.3.7. Deux rebelles survivants et gagnants car devenus chefs d'orchestre; Chapitre 9 - Vos responsabilités managériales et informatiques ou comment oser l'efficience commerciale; 9.1. Rendre intelligentes vos solutions CRM
9.2. Rendre vos tablettes interactives avec vos bases de données et/ou le contexte client/prospect rencontré
Record Nr. UNINA-9910464275203321
Deliège Philippe  
[Place of publication not identified] : , : Edipro, , [2013]
Materiale a stampa
Lo trovi qui: Univ. Federico II
Opac: Controlla la disponibilità qui