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Autore: | Antony Jiju |
Titolo: | Understanding, Managing and Implementing Quality : Frameworks, Techniques and Cases |
Pubblicazione: | London, : Taylor and Francis, 2002 |
Descrizione fisica: | 1 online resource (255 p.) |
Disciplina: | 658.4013 |
Soggetto topico: | Case studies |
Quality control | |
Total quality management | |
Altri autori: | PreeceDavid |
Note generali: | Description based upon print version of record. |
Nota di contenuto: | Book Cover; Title; Contents; List of figures; List of tables; List of contributors; Acknowledgements; Glossary; Introduction; Developing a strategic orientation for Quality Management; Promoting a strategic approach to TQM using a case-based intelligent system; Self-assessment frameworks for business organizations; Quality improvement tools and techniques for the twenty-first century; QFD: customer driven design of products and services; Taguchi methods of experimental design for continuous improvement of process effectiveness and product quality |
Statistical process monitoring in the twenty-first centuryCase studies in Quality Management; TQM in higher education institutions: a review and case application; Do customers know what is best for them?: the use of SERVQUAL in UK policing; Quality in the NHS: can we master the art of 'conversation'?; Quality Management in public house retailing: a case study; Changing supervisory relations at work: behind the success stories of Quality Management initiatives; Index | |
Sommario/riassunto: | This book considers strategic aspects of quality management and self-assessment frameworks, and provides an in-depth examination of a number of the main quality improvement tools and techniques. Incorporating a critical orientation and drawing upon original case-studies, it also reviews the implementation of a variety of quality management programmes in a range of organisational contexts, including manufacturing, higher education, health care, policing and retailing. |
Titolo autorizzato: | Understanding, Managing and Implementing Quality |
ISBN: | 1-134-59615-4 |
Formato: | Materiale a stampa |
Livello bibliografico | Monografia |
Lingua di pubblicazione: | Inglese |
Record Nr.: | 9910679685903321 |
Lo trovi qui: | Univ. Federico II |
Opac: | Controlla la disponibilità qui |