02743nam 22004333u 450 991067968590332120230607221426.01-134-59615-4(CKB)1000000000404211(EBL)170175(OCoLC)277655531(EXLCZ)99100000000040421120130418d2002|||| u|| |engur|n|---|||||Understanding, Managing and Implementing Quality[electronic resource] Frameworks, Techniques and CasesLondon Taylor and Francis20021 online resource (255 p.)Description based upon print version of record.0-415-22272-9 Book Cover; Title; Contents; List of figures; List of tables; List of contributors; Acknowledgements; Glossary; Introduction; Developing a strategic orientation for Quality Management; Promoting a strategic approach to TQM using a case-based intelligent system; Self-assessment frameworks for business organizations; Quality improvement tools and techniques for the twenty-first century; QFD: customer driven design of products and services; Taguchi methods of experimental design for continuous improvement of process effectiveness and product qualityStatistical process monitoring in the twenty-first centuryCase studies in Quality Management; TQM in higher education institutions: a review and case application; Do customers know what is best for them?: the use of SERVQUAL in UK policing; Quality in the NHS: can we master the art of 'conversation'?; Quality Management in public house retailing: a case study; Changing supervisory relations at work: behind the success stories of Quality Management initiatives; IndexThis book considers strategic aspects of quality management and self-assessment frameworks, and provides an in-depth examination of a number of the main quality improvement tools and techniques. Incorporating a critical orientation and drawing upon original case-studies, it also reviews the implementation of a variety of quality management programmes in a range of organisational contexts, including manufacturing, higher education, health care, policing and retailing.Case studiesQuality controlTotal quality managementCase studies.Quality control.Total quality management.658.4013Antony Jiju627430Preece David593411AU-PeELAU-PeELAU-PeELBOOK9910679685903321Understanding, Managing and Implementing Quality2381214UNINA