00928nam0-22002891i-450 99000484152040332120230216105751.000048415219990530d1967----km-y0itay50------baengUSf-------001yyMiscellaneous writingsHenry Fielding[London]F. Cass & Co.19673 v.tav.22 cm<<The >>Complete Works of Henry FieldingIllustrated with reproductions of rare contemporary drawings and portraits (al front.)Fielding,Henry<1707-1754>165921ITUNINARICAUNIMARCBK990004841520403321L 35 (07.01)Fil. Mod. 22046FLFBCL 35 (07.02)Fil. Mod. 22046FLFBCL 35 (07.03)Fil. Mod. 22046FLFBCFLFBCMiscellaneous writings518405UNINA02938nam 22005173u 450 991067968590332120230607221426.097811345961571134596154(CKB)1000000000404211(EBL)170175(OCoLC)277655531(FR-PaCSA)41000561(FRCYB41000561)41000561(EXLCZ)99100000000040421120130418d2002|||| u|| |engur|n|---|||||txtrdacontentcrdamediacrrdacarrierUnderstanding, Managing and Implementing Quality Frameworks, Techniques and CasesLondon Taylor and Francis20021 online resource (255 p.)Description based upon print version of record.9780415222723 0415222729 Book Cover; Title; Contents; List of figures; List of tables; List of contributors; Acknowledgements; Glossary; Introduction; Developing a strategic orientation for Quality Management; Promoting a strategic approach to TQM using a case-based intelligent system; Self-assessment frameworks for business organizations; Quality improvement tools and techniques for the twenty-first century; QFD: customer driven design of products and services; Taguchi methods of experimental design for continuous improvement of process effectiveness and product qualityStatistical process monitoring in the twenty-first centuryCase studies in Quality Management; TQM in higher education institutions: a review and case application; Do customers know what is best for them?: the use of SERVQUAL in UK policing; Quality in the NHS: can we master the art of 'conversation'?; Quality Management in public house retailing: a case study; Changing supervisory relations at work: behind the success stories of Quality Management initiatives; IndexThis book considers strategic aspects of quality management and self-assessment frameworks, and provides an in-depth examination of a number of the main quality improvement tools and techniques. Incorporating a critical orientation and drawing upon original case-studies, it also reviews the implementation of a variety of quality management programmes in a range of organisational contexts, including manufacturing, higher education, health care, policing and retailing.Case studiesQuality controlTotal quality managementCase studies.Quality control.Total quality management.658.4013Antony Jiju627430Preece David593411AU-PeELAU-PeELAU-PeELBOOK9910679685903321Understanding, Managing and Implementing Quality2381214UNINA