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035   $a(OCoLC)277655531
035   $a(EXLCZ)991000000000404211
100   $a20130418d2002||||  u||            |
101 0 $aeng
135   $aur|n|---|||||
200 10$aUnderstanding, Managing and Implementing Quality$b[electronic resource] $eFrameworks, Techniques and Cases
210   $aLondon $cTaylor and Francis$d2002
215   $a1 online resource (255 p.)
300   $aDescription based upon print version of record.
311   $a0-415-22272-9 
327   $aBook Cover; Title; Contents; List of figures; List of tables; List of contributors; Acknowledgements; Glossary; Introduction; Developing a strategic orientation for Quality Management; Promoting a strategic approach to TQM using a case-based intelligent system; Self-assessment frameworks for business organizations; Quality improvement tools and techniques for the twenty-first century; QFD: customer driven design of products and services; Taguchi methods of experimental design for continuous improvement of process effectiveness and product quality
327   $aStatistical process monitoring in the twenty-first centuryCase studies in Quality Management; TQM in higher education institutions: a review and case application; Do customers know what is best for them?: the use of SERVQUAL in UK policing; Quality in the NHS: can we master the art of 'conversation'?; Quality Management in public house retailing: a case study; Changing supervisory relations at work: behind the success stories of Quality Management initiatives; Index
330   $aThis book considers strategic aspects of quality management and self-assessment frameworks, and provides an in-depth examination of a number of the main quality improvement tools and techniques. Incorporating a critical orientation and drawing upon original case-studies, it also reviews the implementation of a variety of quality management programmes in a range of organisational contexts, including manufacturing, higher education, health care, policing and retailing.
606   $aCase studies
606   $aQuality control
606   $aTotal quality management
615  4$aCase studies.
615  4$aQuality control.
615  4$aTotal quality management.
676   $a658.4013
700   $aAntony$b Jiju$0627430
701   $aPreece$b David$0593411
801  0$bAU-PeEL
801  1$bAU-PeEL
801  2$bAU-PeEL
906   $aBOOK
912   $a9910679685903321
996   $aUnderstanding, Managing and Implementing Quality$92381214
997   $aUNINA