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Record Nr. |
UNINA9910679685903321 |
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Autore |
Antony Jiju |
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Titolo |
Understanding, Managing and Implementing Quality [[electronic resource] ] : Frameworks, Techniques and Cases |
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Pubbl/distr/stampa |
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London, : Taylor and Francis, 2002 |
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ISBN |
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Descrizione fisica |
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1 online resource (255 p.) |
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Altri autori (Persone) |
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Disciplina |
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Soggetti |
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Case studies |
Quality control |
Total quality management |
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Lingua di pubblicazione |
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Formato |
Materiale a stampa |
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Livello bibliografico |
Monografia |
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Note generali |
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Description based upon print version of record. |
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Nota di contenuto |
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Book Cover; Title; Contents; List of figures; List of tables; List of contributors; Acknowledgements; Glossary; Introduction; Developing a strategic orientation for Quality Management; Promoting a strategic approach to TQM using a case-based intelligent system; Self-assessment frameworks for business organizations; Quality improvement tools and techniques for the twenty-first century; QFD: customer driven design of products and services; Taguchi methods of experimental design for continuous improvement of process effectiveness and product quality |
Statistical process monitoring in the twenty-first centuryCase studies in Quality Management; TQM in higher education institutions: a review and case application; Do customers know what is best for them?: the use of SERVQUAL in UK policing; Quality in the NHS: can we master the art of 'conversation'?; Quality Management in public house retailing: a case study; Changing supervisory relations at work: behind the success stories of Quality Management initiatives; Index |
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Sommario/riassunto |
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This book considers strategic aspects of quality management and self-assessment frameworks, and provides an in-depth examination of a number of the main quality improvement tools and techniques. Incorporating a critical orientation and drawing upon original case-studies, it also reviews the implementation of a variety of quality management programmes in a range of organisational contexts, |
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including manufacturing, higher education, health care, policing and retailing. |
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