Diego Masciaga Way [[electronic resource] ] : Lessons from the Master of Customer Service
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| Autore: |
Parker Chris
|
| Titolo: |
Diego Masciaga Way [[electronic resource] ] : Lessons from the Master of Customer Service
|
| Pubblicazione: | Urbane Publications Limited, 2014 |
| Descrizione fisica: | 1 online resource (190 p.) |
| Disciplina: | 647.95068 |
| Soggetto topico: | Customer relations |
| Customer services | |
| Service industries -- Management | |
| Soggetto genere / forma: | Electronic books. |
| Altri autori: |
MasciagaDiego
|
| Note generali: | Description based upon print version of record. |
| Nota di contenuto: | ""Cover""; ""Half-title Page""; ""Title Page""; ""Copyright""; ""Dedication""; ""Forewords""; ""Testimonials""; ""Contents""; ""Acknowledgements""; ""Introduction""; ""1. Service � the Essence""; ""2. Recruitment & Training � the 3H�s""; ""3. Leadership � In-Between the First and last Responsibility""; ""4. Delivering Outstanding Service � What You Make Others See""; ""5. Longevity, Consistency & Improvement � the Habit of Excellence""; ""Conclusion""; ""Author Biographies"" |
| Sommario/riassunto: | It isnt a job, it is a life. Diego Masciaga Diego Masciaga has worked for over twenty five years as the Director and Restaurant Manager of The Waterside Inn, one of the most well-known and influential restaurants in the world, serving global leaders, royalty and film stars. He is a legendary figure, awarded the Cavaliere Ordine al Merito della Repubblica Italiana (the equivalent of the knighthood) for his services to the hospitality and catering industry. He is also only the third ever recipient of the Grand Prix de LArt de la Salle. Diego's customer service knowledge and advice has proved in |
| Titolo autorizzato: | Diego Masciaga Way |
| ISBN: | 1-909273-49-X |
| Formato: | Materiale a stampa  |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione: | Inglese |
| Record Nr.: | 9910467024903321 |
| Lo trovi qui: | Univ. Federico II |
| Opac: | Controlla la disponibilità qui |