02533nam 22004933u 450 991046702490332120210114193156.01-909273-49-X(CKB)3790000000017056(EBL)2075385(OCoLC)912237309(MiAaPQ)EBC2075385(Au-PeEL)EBL2075385(EXLCZ)99379000000001705620151005d2014|||| u|| |engur|n|---|||||txtrdacontentcrdamediacrrdacarrierDiego Masciaga Way[electronic resource] Lessons from the Master of Customer ServiceUrbane Publications Limited20141 online resource (190 p.)Description based upon print version of record.1-909273-48-1 ""Cover""; ""Half-title Page""; ""Title Page""; ""Copyright""; ""Dedication""; ""Forewords""; ""Testimonials""; ""Contents""; ""Acknowledgements""; ""Introduction""; ""1. Service � the Essence""; ""2. Recruitment & Training � the 3H�s""; ""3. Leadership � In-Between the First and last Responsibility""; ""4. Delivering Outstanding Service � What You Make Others See""; ""5. Longevity, Consistency & Improvement � the Habit of Excellence""; ""Conclusion""; ""Author Biographies"" It isnt a job, it is a life. Diego Masciaga Diego Masciaga has worked for over twenty five years as the Director and Restaurant Manager of The Waterside Inn, one of the most well-known and influential restaurants in the world, serving global leaders, royalty and film stars. He is a legendary figure, awarded the Cavaliere Ordine al Merito della Repubblica Italiana (the equivalent of the knighthood) for his services to the hospitality and catering industry. He is also only the third ever recipient of the Grand Prix de LArt de la Salle. Diego's customer service knowledge and advice has proved inCustomer relationsCustomer servicesService industries -- ManagementElectronic books.Customer relations.Customer services.Service industries -- Management.647.95068Parker Chris606568Masciaga Diego1028385AU-PeELAU-PeELAU-PeELBOOK9910467024903321Diego Masciaga Way2444367UNINA