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1. |
Record Nr. |
UNINA9910467024903321 |
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Autore |
Parker Chris |
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Titolo |
Diego Masciaga Way [[electronic resource] ] : Lessons from the Master of Customer Service |
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Pubbl/distr/stampa |
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Urbane Publications Limited, 2014 |
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ISBN |
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Descrizione fisica |
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1 online resource (190 p.) |
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Altri autori (Persone) |
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Disciplina |
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Soggetti |
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Customer relations |
Customer services |
Service industries -- Management |
Electronic books. |
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Lingua di pubblicazione |
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Formato |
Materiale a stampa |
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Livello bibliografico |
Monografia |
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Note generali |
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Description based upon print version of record. |
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Nota di contenuto |
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""Cover""; ""Half-title Page""; ""Title Page""; ""Copyright""; ""Dedication""; ""Forewords""; ""Testimonials""; ""Contents""; ""Acknowledgements""; ""Introduction""; ""1. Service � the Essence""; ""2. Recruitment & Training � the 3H�s""; ""3. Leadership � In-Between the First and last Responsibility""; ""4. Delivering Outstanding Service � What You Make Others See""; ""5. Longevity, Consistency & Improvement � the Habit of Excellence""; ""Conclusion""; ""Author Biographies"" |
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Sommario/riassunto |
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It isnt a job, it is a life. Diego Masciaga Diego Masciaga has worked for over twenty five years as the Director and Restaurant Manager of The Waterside Inn, one of the most well-known and influential restaurants in the world, serving global leaders, royalty and film stars. He is a legendary figure, awarded the Cavaliere Ordine al Merito della Repubblica Italiana (the equivalent of the knighthood) for his services to the hospitality and catering industry. He is also only the third ever recipient of the Grand Prix de LArt de la Salle. Diego's customer service knowledge and advice has proved in |
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2. |
Record Nr. |
UNINA9910865276903321 |
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Autore |
Monteiro Thiago Gabriel |
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Titolo |
Mental Fatigue Assessment in Demanding Marine Operations / / by Thiago Gabriel Monteiro, Houxiang Zhang |
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Pubbl/distr/stampa |
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Singapore : , : Springer Nature Singapore : , : Imprint : Springer, , 2024 |
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ISBN |
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Edizione |
[1st ed. 2024.] |
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Descrizione fisica |
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1 online resource (126 pages) |
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Disciplina |
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Soggetti |
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Image processing - Digital techniques |
Computer vision |
Social sciences - Data processing |
Artificial intelligence |
Computer Imaging, Vision, Pattern Recognition and Graphics |
Computer Application in Social and Behavioral Sciences |
Artificial Intelligence |
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Lingua di pubblicazione |
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Formato |
Materiale a stampa |
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Livello bibliografico |
Monografia |
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Nota di bibliografia |
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Includes bibliographical references. |
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Nota di contenuto |
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Preface -- Introduction -- Handling Fatigue -- Mental Fatigue Assessment Sensor Framework -- Mental Fatigue Assessment Using Artificial Intelligence -- Model-based Assessment for Multi-subject and Multi-task Scenarios -- Mental Fatigue Prediction -- Research Challenges. |
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Sommario/riassunto |
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The maritime domain is characterized by demanding operations. These operations can be especially complex and dangerous when they require coordination between different maritime vessels and several maritime operators. This book investigates how human mental fatigue (MF) can be objectively measured during demanding maritime operations. The best approach to quantify MF is through the use of physiological sensors including electroencephalogram (EEG), electrocardiogram, electromyogram, temperature sensor, and eye tracker can be applied, individually or in conjunction, in order to collect relevant data that can be mapped to an MF scale. More than simpler sensor fusion, this book will bridge the gap between relevant sensor data and a quantifiable MF level using both data-driven and model-based approaches. Data- |
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driven part investigates the use of different NNs combined for the MF assessment (MFA) task. Among the different architectures tested, Convolutional Neural Networks (CNN) showed the best performance when dealing with multiple physiological data channels. Optimization was used to improve the performance of CNN in the cross-subject MFA task. Testing different combinations of physiological sensors indicated a setup consisting of EEG sensor only was the best option, due to the trade-off between assessment precision and sensor framework complexity. These two factors are of great importance when considering an MFA system that could be implemented in real-life scenarios. The model-based discussion applies the current knowledge about the use of EEG data to characterize MF to develop an MF approach to quantify the progression of MF in maritime operators. More importantly, all research results presented in this book, realistic vessel simulators were used as a platform for experimenting with different operational scenarios and sensor setups. |
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