1.

Record Nr.

UNINA9910467024903321

Autore

Parker Chris

Titolo

Diego Masciaga Way [[electronic resource] ] : Lessons from the Master of Customer Service

Pubbl/distr/stampa

Urbane Publications Limited, 2014

ISBN

1-909273-49-X

Descrizione fisica

1 online resource (190 p.)

Altri autori (Persone)

MasciagaDiego

Disciplina

647.95068

Soggetti

Customer relations

Customer services

Service industries -- Management

Electronic books.

Lingua di pubblicazione

Inglese

Formato

Materiale a stampa

Livello bibliografico

Monografia

Note generali

Description based upon print version of record.

Nota di contenuto

""Cover""; ""Half-title Page""; ""Title Page""; ""Copyright""; ""Dedication""; ""Forewords""; ""Testimonials""; ""Contents""; ""Acknowledgements""; ""Introduction""; ""1. Service � the Essence""; ""2. Recruitment & Training � the 3H�s""; ""3. Leadership � In-Between the First and last Responsibility""; ""4. Delivering Outstanding Service � What You Make Others See""; ""5. Longevity, Consistency & Improvement � the Habit of Excellence""; ""Conclusion""; ""Author Biographies""

Sommario/riassunto

It isnt a job, it is a life. Diego Masciaga Diego Masciaga has worked for over twenty five years as the Director and Restaurant Manager of The Waterside Inn, one of the most well-known and influential restaurants in the world, serving global leaders, royalty and film stars. He is a legendary figure, awarded the Cavaliere Ordine al Merito della Repubblica Italiana (the equivalent of the knighthood) for his services to the hospitality and catering industry. He is also only the third ever recipient of the Grand Prix de LArt de la Salle. Diego's customer service knowledge and advice has proved in