LEADER 02533nam  22004933u 450 
001 9910467024903321
005 20210114193156.0
010   $a1-909273-49-X
035   $a(CKB)3790000000017056
035   $a(EBL)2075385
035   $a(OCoLC)912237309
035   $a(MiAaPQ)EBC2075385
035   $a(Au-PeEL)EBL2075385
035   $a(EXLCZ)993790000000017056
100   $a20151005d2014||||  u||            |
101 0 $aeng
135   $aur|n|---|||||
181   $ctxt$2rdacontent
182   $cc$2rdamedia
183   $acr$2rdacarrier
200 10$aDiego Masciaga Way$b[electronic resource] $eLessons from the Master of Customer Service
210   $cUrbane Publications Limited$d2014
215   $a1 online resource (190 p.)
300   $aDescription based upon print version of record.
311   $a1-909273-48-1 
327   $a""Cover""; ""Half-title Page""; ""Title Page""; ""Copyright""; ""Dedication""; ""Forewords""; ""Testimonials""; ""Contents""; ""Acknowledgements""; ""Introduction""; ""1. Service a??? the Essence""; ""2. Recruitment & Training a??? the 3Ha???s""; ""3. Leadership a??? In-Between the First and last Responsibility""; ""4. Delivering Outstanding Service a??? What You Make Others See""; ""5. Longevity, Consistency & Improvement a??? the Habit of Excellence""; ""Conclusion""; ""Author Biographies""
330   $a It isnt a job, it is a life. Diego Masciaga Diego Masciaga has worked for over twenty five years as the Director and Restaurant Manager of The Waterside Inn, one of the most well-known and influential restaurants in the world, serving global leaders, royalty and film stars. He is a legendary figure, awarded the Cavaliere Ordine al Merito della Repubblica Italiana (the equivalent of the knighthood) for his services to the hospitality and catering industry. He is also only the third ever recipient of the Grand Prix de LArt de la Salle. Diego's customer service knowledge and advice has proved in
606   $aCustomer relations
606   $aCustomer services
606   $aService industries -- Management
608   $aElectronic books.
615  4$aCustomer relations.
615  4$aCustomer services.
615  4$aService industries -- Management.
676   $a647.95068
700   $aParker$b Chris$0606568
701   $aMasciaga$b Diego$01028385
801  0$bAU-PeEL
801  1$bAU-PeEL
801  2$bAU-PeEL
906   $aBOOK
912   $a9910467024903321
996   $aDiego Masciaga Way$92444367
997   $aUNINA