Achieving service excellence : maximizing enterprise performance through innovation and technology / / C.M. Chang

• Autore: Chang C. M (Ching Ming), <1935->
• Pubblicazione: New York, New York (222 East 46th Street, New York, NY 10017) : , : Business Expert Press, , 2014
• Edizione: First edition.
• Descrizione fisica: 1 online resource (148 p.)
• Disciplina: 338.4
• Soggetto topico: Service industries
• Soggetto non controllato: strategic differentiation; operational excellence; service excellence; engineers and service professionals; skills and knowledge; innovation and technology
• Note generali: Part of: 2014 digital library.
• Nota di bibliografia: Includes bibliographical references (pages 121-126) and index.
• Nota di contenuto: Preface -- 1. Service growth -- 2. Strategic differentiation -- 3. Operational excellence -- 4. Take charge, conclusions -- Notes -- References -- Index.
• Sommario/riassunto: As the service sectors play an increasingly important role in all economies worldwide, service executives and professionals are well advised to recognize two main pathways to achieving sustainable success in services, namely, enhancing the strategic differentiation and operational excellence of their service enterprises; obviously, these executives and their employees need to develop the knowledge and skills required to achieve such success. This book discusses actionable methodologies needed to generate creative ideas, including deciding on which ones to pursue, how to justify projects financially, how to manage the development projects for innovative services, how to reach out to customers, and how to offer them superior service support.
• Titolo autorizzato: Achieving service excellence
• ISBN: 1-60649-545-3
• Formato: Materiale a stampa
• Livello bibliografico: Monografia
• Lingua di pubblicazione: Inglese
• Record Nr.: 9910819553603321
• Lo trovi qui: Univ. Federico II
• Serie: 2014 digital library.; Service systems and innovations in business and society collection. . 2326-2699.