03127nam 2200685 450 991081955360332120230125193739.01-60649-545-3(CKB)2550000001166067(EBL)1565905(OCoLC)864382092(SSID)ssj0001209200(PQKBManifestationID)11795909(PQKBTitleCode)TC0001209200(PQKBWorkID)11170636(PQKB)11116669(OCoLC)867482182(CaBNVSL)swl00402999(Au-PeEL)EBL1565905(CaPaEBR)ebr10821750(CaONFJC)MIL547335(CaSebORM)9781606495452(MiAaPQ)EBC1565905(EXLCZ)99255000000116606720140104d2014 fy 0engur|n|---|||||txtccrAchieving service excellence maximizing enterprise performance through innovation and technology /C.M. ChangFirst edition.New York, New York (222 East 46th Street, New York, NY 10017) :Business Expert Press,2014.1 online resource (148 p.)Service systems and innovations in business and society collection,2326-2699Part of: 2014 digital library.1-60649-544-5 1-306-16084-7 Includes bibliographical references (pages 121-126) and index.Preface -- 1. Service growth -- 2. Strategic differentiation -- 3. Operational excellence -- 4. Take charge, conclusions -- Notes -- References -- Index.As the service sectors play an increasingly important role in all economies worldwide, service executives and professionals are well advised to recognize two main pathways to achieving sustainable success in services, namely, enhancing the strategic differentiation and operational excellence of their service enterprises; obviously, these executives and their employees need to develop the knowledge and skills required to achieve such success. This book discusses actionable methodologies needed to generate creative ideas, including deciding on which ones to pursue, how to justify projects financially, how to manage the development projects for innovative services, how to reach out to customers, and how to offer them superior service support.2014 digital library.Service systems and innovations in business and society collection.2326-2699.Service industriesstrategic differentiationoperational excellenceservice excellenceengineers and service professionalsskills and knowledgeinnovation and technologyService industries.338.4Chang C. M(Ching Ming),1935-522024MiAaPQMiAaPQMiAaPQBOOK9910819553603321Achieving service excellence4061634UNINA