Managing negative people [[electronic resource] ] : strategies for success / / S. Michael Kravitz
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| Autore: |
Kravitz S. Michael
|
| Titolo: |
Managing negative people [[electronic resource] ] : strategies for success / / S. Michael Kravitz
|
| Pubblicazione: | Menlo Park, Calif., : Crisp Publications, c1995 |
| Descrizione fisica: | 1 online resource (86 p.) |
| Disciplina: | 658.3/045 |
| Soggetto topico: | Negativism |
| Personality and motivation | |
| Soggetto genere / forma: | Electronic books. |
| Note generali: | Description based upon print version of record. |
| Nota di bibliografia: | Includes bibliographical references (p. 72). |
| Nota di contenuto: | ""OTHER CAUSES OF NEGATIVE, DIFFICULT PEOPLE""""VALUES-DRIVEN MOTIVATION""; ""SELF-ESTEEM""; ""ATTITUDES""; ""Self-Esteem and Attitudes""; ""Self-Esteem and Attitude Assessment""; ""Assessment Interpretation""; ""NORMS""; ""Summary""; ""SECTION II Dealing with Negativity""; ""DEALING WITH OTHERS� NEGATIVITY""; ""SKILL #1: Avoid Personalizing""; ""SKILL #2: Use “I� Messages""; ""SKILL #3: Deal with Their Anger""; ""Breathe Slowly and Regularly""; ""Speak in a Calm Manner""; ""USE THE UAR PROCESS""; ""Deal with Their Anger""; ""Remove Yourself from Irrational People"" |
| ""SKILL #4: Confornt Negative Conflict""""SKILL #5 Turn Things Around""; ""Using Opposite Statements""; ""Asking What Can Be Done""; ""WHEN YOU ARE THE NEGATIVE PERSON""; ""SECTION III Understanding Negators� Styles""; ""NEGATOR STYLES""; ""Identifying Negator Styles""; ""NEGATOR STYLE QUIZ""; ""Interpretation""; ""The Most Difficult Negator Styles""; ""Personal Style and Ability to Deal with Negators""; ""MATCHING COMMUNICATION STRATEGIES""; ""SECTION IV Overcoming Negativity Using the BEEP System""; ""TURNING UNDERSTANDING INTO ACTION""; ""BE BOLD AND ASSERTIVE WITH NEGATORS"" | |
| ""EXPRESS THE PROBLEM AND SOLUTION CLEARLY""""STEP 1: Describe Behaviors and Determine Causes""; ""Evaluate the Causes""; ""STEP 2: Develop Solutions and Prepare a Script""; ""PREPARE A SCRIPT IN ADVANCE""; ""Preparing a Script""; ""EXPECT TO ACHIEVE YOUR GOALS""; ""Goal Achievement Assessment""; ""Scoring and Interpretation""; ""PRACTICE POSITIVE THINKING""; ""The AM/FM Approach""; ""An Everyday Example""; ""Tune in to Your Own “Positivity�""; ""Personal Worksheet for Positive Thinking: AM/FM Process""; ""Practice Makes It Perfect""; ""SECTION V Developing Your Action Plan"" | |
| ""BUILD YOUR POSITIVITY MUSCLES""""Positivity Building Survey""; ""Scoring and Interpretation""; ""Practice the Diamond Rule""; ""Personal Needs Survey""; ""Increase Relaxation""; ""Scheduling""; ""Experiencing Pleasant Events""; ""Natural Ways to Feel Good""; ""Taking Care of Your Body Through Diet and Sleep""; ""APPLY YOUR KNOWLEDGE""; ""REFERENCES""; ""Organizations:""; ""Publications:""; ""Assessment Instruments:"" | |
| Titolo autorizzato: | Managing negative people |
| ISBN: | 1-4175-2067-1 |
| Formato: | Materiale a stampa  |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione: | Inglese |
| Record Nr.: | 9910455208203321 |
| Lo trovi qui: | Univ. Federico II |
| Opac: | Controlla la disponibilità qui |
Serie:
Fifty-Minute series.