03876nam 2200589 a 450 991045520820332120200520144314.01-4175-2067-1(CKB)111035898506278(EBL)3116901(SSID)ssj0000197046(PQKBManifestationID)11179060(PQKBTitleCode)TC0000197046(PQKBWorkID)10154112(PQKB)10426328(MiAaPQ)EBC3116901(Au-PeEL)EBL3116901(CaPaEBR)ebr10057984(OCoLC)922966899(EXLCZ)9911103589850627819940808d1995 uy 0engur|n|---|||||txtccrManaging negative people[electronic resource] strategies for success /S. Michael KravitzMenlo Park, Calif. Crisp Publicationsc19951 online resource (86 p.)A fifty-minute series bookDescription based upon print version of record.1-56052-306-9 Includes bibliographical references (p. 72).""OTHER CAUSES OF NEGATIVE, DIFFICULT PEOPLE""""VALUES-DRIVEN MOTIVATION""; ""SELF-ESTEEM""; ""ATTITUDES""; ""Self-Esteem and Attitudes""; ""Self-Esteem and Attitude Assessment""; ""Assessment Interpretation""; ""NORMS""; ""Summary""; ""SECTION II Dealing with Negativity""; ""DEALING WITH OTHERS� NEGATIVITY""; ""SKILL #1: Avoid Personalizing""; ""SKILL #2: Use “I� Messages""; ""SKILL #3: Deal with Their Anger""; ""Breathe Slowly and Regularly""; ""Speak in a Calm Manner""; ""USE THE UAR PROCESS""; ""Deal with Their Anger""; ""Remove Yourself from Irrational People""""SKILL #4: Confornt Negative Conflict""""SKILL #5 Turn Things Around""; ""Using Opposite Statements""; ""Asking What Can Be Done""; ""WHEN YOU ARE THE NEGATIVE PERSON""; ""SECTION III Understanding Negators� Styles""; ""NEGATOR STYLES""; ""Identifying Negator Styles""; ""NEGATOR STYLE QUIZ""; ""Interpretation""; ""The Most Difficult Negator Styles""; ""Personal Style and Ability to Deal with Negators""; ""MATCHING COMMUNICATION STRATEGIES""; ""SECTION IV Overcoming Negativity Using the BEEP System""; ""TURNING UNDERSTANDING INTO ACTION""; ""BE BOLD AND ASSERTIVE WITH NEGATORS""""EXPRESS THE PROBLEM AND SOLUTION CLEARLY""""STEP 1: Describe Behaviors and Determine Causes""; ""Evaluate the Causes""; ""STEP 2: Develop Solutions and Prepare a Script""; ""PREPARE A SCRIPT IN ADVANCE""; ""Preparing a Script""; ""EXPECT TO ACHIEVE YOUR GOALS""; ""Goal Achievement Assessment""; ""Scoring and Interpretation""; ""PRACTICE POSITIVE THINKING""; ""The AM/FM Approach""; ""An Everyday Example""; ""Tune in to Your Own “Positivity�""; ""Personal Worksheet for Positive Thinking: AM/FM Process""; ""Practice Makes It Perfect""; ""SECTION V Developing Your Action Plan""""BUILD YOUR POSITIVITY MUSCLES""""Positivity Building Survey""; ""Scoring and Interpretation""; ""Practice the Diamond Rule""; ""Personal Needs Survey""; ""Increase Relaxation""; ""Scheduling""; ""Experiencing Pleasant Events""; ""Natural Ways to Feel Good""; ""Taking Care of Your Body Through Diet and Sleep""; ""APPLY YOUR KNOWLEDGE""; ""REFERENCES""; ""Organizations:""; ""Publications:""; ""Assessment Instruments:""Fifty-Minute series.NegativismPersonality and motivationElectronic books.Negativism.Personality and motivation.658.3/045Kravitz S. Michael900061MiAaPQMiAaPQMiAaPQBOOK9910455208203321Managing negative people2010929UNINA