What to say to a porcupine [[electronic resource] ] : 20 humorous tales that get to the heart of great customer service / / Richard S. Gallagher
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| Autore: |
Gallagher Richard S
|
| Titolo: |
What to say to a porcupine [[electronic resource] ] : 20 humorous tales that get to the heart of great customer service / / Richard S. Gallagher
|
| Pubblicazione: | New York, : American Management Association, c2008 |
| Edizione: | 1st edition |
| Descrizione fisica: | 1 online resource (126 p.) |
| Disciplina: | 658.8/12 |
| Soggetto topico: | Customer services |
| Customer services - Management | |
| Customer relations | |
| Soggetto genere / forma: | Electronic books. |
| Note generali: | Includes index. |
| Nota di contenuto: | Contents; Acknowledgments; Introduction; Section I: The Basics; Section II: On the Front Lines; Section III: R-E-S-P-E-C-T; Section IV: Service Strategy; Section V: You and Your Service Team; Epilogue: Good Service Is More Than a Fable; Index; About the Author; |
| Sommario/riassunto: | An entertaining, instructive collection of fables that will inspire the kind of customer service that keeps people coming back! |
| Titolo autorizzato: | What to say to a porcupine |
| ISBN: | 1-281-75797-7 |
| 9786611757977 | |
| 0-8144-1056-1 | |
| Formato: | Materiale a stampa  |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione: | Inglese |
| Record Nr.: | 9910454400503321 |
| Lo trovi qui: | Univ. Federico II |
| Opac: | Controlla la disponibilità qui |