LEADER 02440nam 2200697 a 450 001 9910454400503321 005 20200520144314.0 010 $a1-281-75797-7 010 $a9786611757977 010 $a0-8144-1056-1 035 $a(CKB)1000000000533963 035 $a(EBL)408807 035 $a(OCoLC)428739761 035 $a(SSID)ssj0000270783 035 $a(PQKBManifestationID)11224411 035 $a(PQKBTitleCode)TC0000270783 035 $a(PQKBWorkID)10280715 035 $a(PQKB)10300473 035 $a(SSID)ssj0000800144 035 $a(PQKBManifestationID)12383011 035 $a(PQKBTitleCode)TC0000800144 035 $a(PQKBWorkID)10764714 035 $a(PQKB)11325824 035 $a(MiAaPQ)EBC408807 035 $a(CaSebORM)9780814410561 035 $a(Au-PeEL)EBL408807 035 $a(CaPaEBR)ebr10271774 035 $a(CaONFJC)MIL175797 035 $a(OCoLC)560613789 035 $a(EXLCZ)991000000000533963 100 $a20080303d2008 uy 0 101 0 $aeng 135 $aur|n|---||||| 181 $ctxt 182 $cc 183 $acr 200 10$aWhat to say to a porcupine$b[electronic resource] $e20 humorous tales that get to the heart of great customer service /$fRichard S. Gallagher 205 $a1st edition 210 $aNew York $cAmerican Management Association$dc2008 215 $a1 online resource (126 p.) 300 $aIncludes index. 311 $a0-8144-1679-9 311 $a0-8144-1055-3 327 $aContents; Acknowledgments; Introduction; Section I: The Basics; Section II: On the Front Lines; Section III: R-E-S-P-E-C-T; Section IV: Service Strategy; Section V: You and Your Service Team; Epilogue: Good Service Is More Than a Fable; Index; About the Author; 330 $aAn entertaining, instructive collection of fables that will inspire the kind of customer service that keeps people coming back! 606 $aCustomer services$vHumor 606 $aCustomer services$xManagement$vHumor 606 $aCustomer relations$vHumor 608 $aElectronic books. 615 0$aCustomer services 615 0$aCustomer services$xManagement 615 0$aCustomer relations 676 $a658.8/12 700 $aGallagher$b Richard S$013872 801 0$bMiAaPQ 801 1$bMiAaPQ 801 2$bMiAaPQ 906 $aBOOK 912 $a9910454400503321 996 $aWhat to say to a porcupine$91949614 997 $aUNINA LEADER 02269nam0 2200433 i 450 001 TO00050368 005 20251003044401.0 010 $a8815016716 100 $a19920703d1988 ||||0itac50 ba 101 | $aita 102 $ait 181 1$6z01$ai $bxxxe 182 1$6z01$an 200 1 $aˆLa ‰costruzione sociale del mercato$estudi sullo sviluppo di piccola impresa in Italia$fArnaldo Bagnasco 210 $aBologna$cIl mulino$d©1988 215 $a194 p.$d22 cm. 225 | $aStudi e ricerche$v240 314 $a<1939- >$9CFIV014297 410 0$1001CFI0001423$12001 $aStudi e ricerche$v240 606 $aPiccole imprese$2FIR$3CFIC010911$9E 606 $aPiccole imprese$2FIR$3CFIC010911$9E 676 $a338.0945$9PRODUZIONE. Italia$v20 676 $a338.0945$9PRODUZIONE. Italia$v21 676 $a338.6$9ORGANIZZAZIONE DELLA PRODUZIONE$v12 676 $a338.6420945$9PICCOLE IMPRESE. ITALIA$v19 676 $a338.6420945$9PICCOLA IMPRESA. Italia$v21 676 $a338.6420945$9PICCOLA IMPRESA. Italia$v22 676 $a338.6420945$9PICCOLA IMPRESA. Italia$v23 700 1$aBagnasco$b, Arnaldo$f <1939- >$3CFIV014297$4070$034668 801 3$aIT$bIT-000000$c19920703 850 $aIT-BN0095 $aIT-NA0299 901 $bNAP 01$cLT $n$ 901 $bNAP 01$cPOZZO LIB.$nVi sono collocati fondi di economia, periodici di ingegneria e scienze, periodici di economia e statistica e altri fondi comprendenti documenti di economia pervenuti in dono. 901 $bNAP AG$cI $n$ 912 $aTO00050368 950 0$aBiblioteca Centralizzata di Ateneo$c1 v.$d 01LT (AR) 22 B 125$e 01AR 0700221255 VMA 1 v.$fB $h20140418$i20140418$c1 v. in due copie$d 01LT (AR) 22 B 127$e 01AR 0700221275 VMA (bis 1 v. (2. copia)$fY $h20190722$i20190722$c1 v.$d 01POZZO LIB.ECON MON 3524$e 0101 0000126245E VMA 1 v.$fB $h20210322$i20210322$c1 v.$d 01POZZO LIB.F. SANTI 123$e 0101 0060029155E VMA 1 v. (Precedente collocazione S 188)$fB $h20221104$i20221104 977 $a 01$a AG 996 $aCostruzione sociale del mercato$967516 997 $aUNISANNIO