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[null,"1.","Record Nr.",null,"UNINA9910454400503321"]
[null,null,"Autore",null,"Gallagher Richard S"]
[null,null,"Titolo",null,"What to say to a porcupine [[electronic resource] ] : 20 humorous tales that get to the heart of great customer service / / Richard S. Gallagher"]
[null,null,"Pubbl/distr/stampa",null,"New York, : American Management Association, c2008"]
[null,null,"ISBN",null,"1-281-75797-7"]
[{"$nulls":4},"9786611757977"]
[{"$nulls":4},"0-8144-1056-1"]
[null,null,"Edizione",null,"[1st edition]"]
[null,null,"Descrizione fisica",null,"1 online resource (126 p.)"]
[null,null,"Disciplina",null,"658.8/12"]
[null,null,"Soggetti",null,"Customer services"]
[{"$nulls":4},"Customer services - Management"]
[{"$nulls":4},"Customer relations"]
[{"$nulls":4},"Electronic books."]
[null,null,"Lingua di pubblicazione",null,"Inglese"]
[null,null,"Formato",null,"Materiale a stampa"]
[null,null,null,"Livello bibliografico","Monografia"]
[null,null,null,"Note generali","Includes index."]
[null,null,"Nota di contenuto",null,"Contents; Acknowledgments; Introduction; Section I: The Basics; Section II: On the Front Lines; Section III: R-E-S-P-E-C-T; Section IV: Service Strategy; Section V: You and Your Service Team; Epilogue: Good Service Is More Than a Fable; Index; About the Author;"]
[null,null,null,"Sommario/riassunto","An entertaining, instructive collection of fables that will inspire the kind of customer service that keeps people coming back!"]