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Record Nr. |
UNINA9910454400503321 |
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Autore |
Gallagher Richard S |
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Titolo |
What to say to a porcupine [[electronic resource] ] : 20 humorous tales that get to the heart of great customer service / / Richard S. Gallagher |
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Pubbl/distr/stampa |
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New York, : American Management Association, c2008 |
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ISBN |
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1-281-75797-7 |
9786611757977 |
0-8144-1056-1 |
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Edizione |
[1st edition] |
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Descrizione fisica |
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1 online resource (126 p.) |
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Disciplina |
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Soggetti |
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Customer services |
Customer services - Management |
Customer relations |
Electronic books. |
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Lingua di pubblicazione |
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Formato |
Materiale a stampa |
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Livello bibliografico |
Monografia |
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Note generali |
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Nota di contenuto |
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Contents; Acknowledgments; Introduction; Section I: The Basics; Section II: On the Front Lines; Section III: R-E-S-P-E-C-T; Section IV: Service Strategy; Section V: You and Your Service Team; Epilogue: Good Service Is More Than a Fable; Index; About the Author; |
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Sommario/riassunto |
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An entertaining, instructive collection of fables that will inspire the kind of customer service that keeps people coming back! |
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