Conflict management for libraries [[electronic resource] ] : strategies for a positive, productive workplace / / Jack G. Montgomery and Eleanor I. Cook ; with contributions from Pat Wagner and Glenda Hubbard

• Autore: Montgomery Jack G
• Pubblicazione: Chicago, : American Library Association, 2005
• Edizione: 1st ed.
• Descrizione fisica: 1 online resource (221 p.)
• Disciplina: 023/.9
• Soggetto topico: Library personnel management; Conflict management
• Altri autori: CookEleanor I WagnerPatricia Jean HubbardGlenda T
• Note generali: Bibliographic Level Mode of Issuance: Monograph
• Nota di bibliografia: Includes bibliographical references (p. 195-201) and index.
• Nota di contenuto: When you go to work, you bring more than your lunch from home -- How to identify the actors in the play : all the world's a stage -- The role of unions -- The specter and reality of workplace violence -- The internal candidate -- But she's had such a hard life -- It is obvious we do not matter -- I don't have to listen to this! -- Love in the afternoon -- She's making me feel strange! -- Useless, totally useless! -- Let me do my job! -- What is taking those people so long? -- I've got a great idea for you! -- I'd really like to help Donnie -- This place is a zoo! -- The problem with Eddie -- Totally incompatible? -- Is it really all that important? -- Thou shalt not suffer -- It's happening again -- Developing emotional intelligence : a place to begin -- Planning for, not denial of workplace conflict -- Examining your organizational culture -- Leadership : so much more than management.
• Titolo autorizzato: Conflict management for libraries
• ISBN: 0-8389-9349-4; 0-8389-9822-4
• Formato: Materiale a stampa
• Livello bibliografico: Monografia
• Lingua di pubblicazione: Inglese
• Record Nr.: 9910808147203321
• Lo trovi qui: Univ. Federico II