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100   $a20050109d2005      uy         0
101 0 $aeng
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181   $ctxt
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183   $acr
200 10$aConflict management for libraries$b[electronic resource] $estrategies for a positive, productive workplace /$fJack G. Montgomery and Eleanor I. Cook ; with contributions from Pat Wagner and Glenda Hubbard
205   $a1st ed.
210   $aChicago $cAmerican Library Association$d2005
215   $a1 online resource (221 p.) 
300   $aBibliographic Level Mode of Issuance: Monograph
311   $a0-8389-0890-X 
320   $aIncludes bibliographical references (p. 195-201) and index.
327   $aWhen you go to work, you bring more than your lunch from home -- How to identify the actors in the play : all the world's a stage -- The role of unions -- The specter and reality of workplace violence -- The internal candidate -- But she's had such a hard life -- It is obvious we do not matter -- I don't have to listen to this! -- Love in the afternoon -- She's making me feel strange! -- Useless, totally useless! -- Let me do my job! -- What is taking those people so long? -- I've got a great idea for you! -- I'd really like to help Donnie -- This place is a zoo! -- The problem with Eddie -- Totally incompatible? -- Is it really all that important? -- Thou shalt not suffer -- It's happening again -- Developing emotional intelligence : a place to begin -- Planning for, not denial of workplace conflict -- Examining your organizational culture -- Leadership : so much more than management.
606   $aLibrary personnel management
606   $aConflict management
615  0$aLibrary personnel management.
615  0$aConflict management.
676   $a023/.9
700   $aMontgomery$b Jack G$01654222
701   $aCook$b Eleanor I$01654223
701   $aWagner$b Patricia Jean$01654224
701   $aHubbard$b Glenda T$01654225
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906   $aBOOK
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996   $aConflict management for libraries$94005925
997   $aUNINA