International journal of health care quality assurance [[electronic resource] ] : addressing the issues of management and quality . Volume 21, Number 1 Patient satisfaction structures, processes and outcomes
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| Titolo: |
International journal of health care quality assurance [[electronic resource] ] : addressing the issues of management and quality . Volume 21, Number 1 Patient satisfaction structures, processes and outcomes
|
| Pubblicazione: | [Bradford, England], : Emerald, 2008 |
| Descrizione fisica: | 1 online resource (141 p.) |
| Disciplina: | 362.1068 |
| Soggetto topico: | Health services administration - Canada |
| Health services administration | |
| Medical care - Evaluation | |
| Medical care - Canada - Evaluation | |
| Note generali: | Description based upon print version of record. |
| Nota di bibliografia: | Includes bibliographical references. |
| Nota di contenuto: | Cover; CONTENTS; EDITORIAL ADVISORY BOARD; Editorial; Gearing service quality into public and private hospitals in small islands; Measuring the three process segments of a customer's service experience for an out-patient surgery center; Pessimism and hostility scores as predictors of patient satisfaction ratings by medical out-patients; The role of understanding customer expectations in aged care; Patient claims and complaints data for improving patient safety; Evaluating hospital service quality from a physician viewpoint |
| The influence of service quality and patients' emotions on satisfactionThe relative importance of service dimensions in a healthcare setting; News and views; Recent publications | |
| Sommario/riassunto: | The special edition examines the structures, processes and outcomes of patient satisfaction which is a topic that continues to remain popular with authors and readers alike. The authors in this e-book not only revisit stalwart patient satisfaction debates but also explore new topics not often encountered in the literature. In short, the eight articles amount to a themed book containing novel elements on clearly what is an important and enduring quality assurance subject. |
| Titolo autorizzato: | International journal of health care quality assurance |
| ISBN: | 1-281-38511-5 |
| 9786611385118 | |
| 9781846637479 | |
| 1-84663-747-3 | |
| Formato: | Materiale a stampa  |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione: | Inglese |
| Record Nr.: | 9910784738903321 |
| Lo trovi qui: | Univ. Federico II |
| Opac: | Controlla la disponibilità qui |
Serie:
International Journal of Healthcare Quality Assurance - Volume 21, Edition 1