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Record Nr. |
UNINA9910784738903321 |
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Titolo |
International journal of health care quality assurance [[electronic resource] ] : addressing the issues of management and quality . Volume 21, Number 1 Patient satisfaction structures, processes and outcomes |
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Pubbl/distr/stampa |
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[Bradford, England], : Emerald, 2008 |
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ISBN |
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1-281-38511-5 |
9786611385118 |
9781846637479 |
1-84663-747-3 |
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Descrizione fisica |
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1 online resource (141 p.) |
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Collana |
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International journal of health care quality assurance ; ; v. 21, no.1 |
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Disciplina |
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Soggetti |
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Health services administration - Canada |
Health services administration |
Medical care - Evaluation |
Medical care - Canada - Evaluation |
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Lingua di pubblicazione |
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Formato |
Materiale a stampa |
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Livello bibliografico |
Monografia |
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Note generali |
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Description based upon print version of record. |
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Nota di bibliografia |
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Includes bibliographical references. |
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Nota di contenuto |
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Cover; CONTENTS; EDITORIAL ADVISORY BOARD; Editorial; Gearing service quality into public and private hospitals in small islands; Measuring the three process segments of a customer's service experience for an out-patient surgery center; Pessimism and hostility scores as predictors of patient satisfaction ratings by medical out-patients; The role of understanding customer expectations in aged care; Patient claims and complaints data for improving patient safety; Evaluating hospital service quality from a physician viewpoint |
The influence of service quality and patients' emotions on satisfactionThe relative importance of service dimensions in a healthcare setting; News and views; Recent publications |
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Sommario/riassunto |
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The special edition examines the structures, processes and outcomes of patient satisfaction which is a topic that continues to remain popular with authors and readers alike. The authors in this e-book not only revisit stalwart patient satisfaction debates but also explore new topics not often encountered in the literature. In short, the eight articles |
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