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200 00$aInternational journal of health care quality assurance$b[electronic resource] $eaddressing the issues of management and quality$hVolume 21, Number 1$iPatient satisfaction structures, processes and outcomes
210   $a[Bradford, England] $cEmerald$d2008
215   $a1 online resource (141 p.)
225 0 $aInternational journal of health care quality assurance ;$vv. 21, no.1
300   $aDescription based upon print version of record.
311   $a1-84663-746-5 
320   $aIncludes bibliographical references.
327   $aCover; CONTENTS; EDITORIAL ADVISORY BOARD; Editorial; Gearing service quality into public and private hospitals in small islands; Measuring the three process segments of a customer's service experience for an out-patient surgery center; Pessimism and hostility scores as predictors of patient satisfaction ratings by medical out-patients; The role of understanding customer expectations in aged care; Patient claims and complaints data for improving patient safety; Evaluating hospital service quality from a physician viewpoint
327   $aThe influence of service quality and patients' emotions on satisfactionThe relative importance of service dimensions in a healthcare setting; News and views; Recent publications
330   $aThe special edition examines the structures, processes and outcomes of patient satisfaction which is a topic that continues to remain popular with authors and readers alike. The authors in this e-book not only revisit stalwart patient satisfaction debates but also explore new topics not often encountered in the literature. In short, the eight articles amount to a themed book containing novel elements on clearly what is an important and enduring quality assurance subject.
410  0$aInternational Journal of Healthcare Quality Assurance - Volume 21, Edition 1
606   $aHealth services administration$zCanada
606   $aHealth services administration
606   $aMedical care$xEvaluation
606   $aMedical care$zCanada$xEvaluation
615  0$aHealth services administration
615  0$aHealth services administration.
615  0$aMedical care$xEvaluation.
615  0$aMedical care$xEvaluation.
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906   $aBOOK
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996   $aInternational journal of health care quality assurance$91757509
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