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Achieving service excellence : maximizing enterprise performance through innovation and technology / / C.M. Chang



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Autore: Chang C. M (Ching Ming), <1935-> Visualizza persona
Titolo: Achieving service excellence : maximizing enterprise performance through innovation and technology / / C.M. Chang Visualizza cluster
Pubblicazione: New York, New York (222 East 46th Street, New York, NY 10017) : , : Business Expert Press, , 2014
Edizione: First edition.
Descrizione fisica: 1 online resource (148 p.)
Disciplina: 338.4
Soggetto topico: Service industries
Soggetto non controllato: strategic differentiation
operational excellence
service excellence
engineers and service professionals
skills and knowledge
innovation and technology
Note generali: Part of: 2014 digital library.
Nota di bibliografia: Includes bibliographical references (pages 121-126) and index.
Nota di contenuto: Preface -- 1. Service growth -- 2. Strategic differentiation -- 3. Operational excellence -- 4. Take charge, conclusions -- Notes -- References -- Index.
Sommario/riassunto: As the service sectors play an increasingly important role in all economies worldwide, service executives and professionals are well advised to recognize two main pathways to achieving sustainable success in services, namely, enhancing the strategic differentiation and operational excellence of their service enterprises; obviously, these executives and their employees need to develop the knowledge and skills required to achieve such success. This book discusses actionable methodologies needed to generate creative ideas, including deciding on which ones to pursue, how to justify projects financially, how to manage the development projects for innovative services, how to reach out to customers, and how to offer them superior service support.
Titolo autorizzato: Achieving service excellence  Visualizza cluster
ISBN: 1-60649-545-3
Formato: Materiale a stampa
Livello bibliografico Monografia
Lingua di pubblicazione: Inglese
Record Nr.: 9910819553603321
Lo trovi qui: Univ. Federico II
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Serie: 2014 digital library. Service systems and innovations in business and society collection. . 2326-2699.