Mediation skills and strategies [[electronic resource] ] : a practical guide / / Tony Whatling ; foreword by Mohamed M. Keshavjee

• Autore: Whatling Tony <1939->
• Pubblicazione: London ; ; Philadelphia, : Jessica Kingsley Publishers, 2012
• Descrizione fisica: 1 online resource (178 p.)
• Disciplina: 158.1/2; 303.69
• Soggetto topico: Mediation - Psychological aspects; Conflict management
• Note generali: Description based upon print version of record.
• Nota di bibliografia: Includes bibliographical references and index.
• Nota di contenuto: Mediation Skills and Strategies: A Practical Guide; Foreword; Introduction; Why this book?; Defining skills and strategies; Mediation skills and strategies; 1. Mediation, Process and Practice; Essential principles; Related terms; The mediation process; Mediator attributes; Some historical developments in practice; I'm OK, You're OK; 2. Language and Diversity; Use of language - 'KIS'; Neurolinguistics and personal constructs; 'But me no buts'; Diversity and culture matters; Gender matters in mediation; 3. Listening Skills; Active listening; Managing silence; 4. Questioning Skills ; Meanings conveyed by questionsCircular questions; More examples of strategic questioning; 5. Summarising and Reflecting Skills; Summarising; The 'Swiss Army Knife' of the mediator's toolbox; Paraphrasing; 6. Some More Advanced Level Strategies; Normalising; Mutualising; Reframing; Concatenation; 7. Managing High Conflict and Emotion; Conflict is inevitable; Key ideas: life scripts and conflict energy; Managing not controlling; The physiology of conflict and anger; Safe practice; 8. Responding to Difficult Questions andBehaviour; Managing so-called 'dirty tricks' ; Criteria for effective responses to challenging behaviourExamples of responses to challenging negative comments; Afterword: Some Essential Ingredients Revisited; References; Index; Blank Page
• Sommario/riassunto: A concise text that offers a straightforward, comprehensive collection of mediator skills and strategies. Combines hands on advice, theory and practical examples for novice and experienced mediators.
• Titolo autorizzato: Mediation skills and strategies
• ISBN: 1-280-77827-X; 9786613688668; 0-85700-627-4
• Formato: Materiale a stampa
• Livello bibliografico: Monografia
• Lingua di pubblicazione: Inglese
• Record Nr.: 9910790110403321
• Lo trovi qui: Univ. Federico II