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010   $a1-280-77827-X
010   $a9786613688668
010   $a0-85700-627-4
035   $a(CKB)2670000000180315
035   $a(EBL)903013
035   $a(OCoLC)792688497
035   $a(SSID)ssj0000638436
035   $a(PQKBManifestationID)12274646
035   $a(PQKBTitleCode)TC0000638436
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100   $a20111103d2012      uy             0
101 0 $aeng
135   $aur|n|---|||||
181   $ctxt
182   $cc
183   $acr
200 10$aMediation skills and strategies$b[electronic resource] $ea practical guide /$fTony Whatling ; foreword by Mohamed M. Keshavjee
210   $aLondon ;$aPhiladelphia $cJessica Kingsley Publishers$d2012
215   $a1 online resource (178 p.)
300   $aDescription based upon print version of record.
311   $a1-84905-299-9 
320   $aIncludes bibliographical references and index.
327   $aMediation Skills and Strategies: A Practical Guide; Foreword; Introduction; Why this book?; Defining skills and strategies; Mediation skills and strategies; 1. Mediation, Process and Practice; Essential principles; Related terms; The mediation process; Mediator attributes; Some historical developments in practice; I'm OK, You're OK; 2. Language and Diversity; Use of language - 'KIS'; Neurolinguistics and personal constructs; 'But me no buts'; Diversity and culture matters; Gender matters in mediation; 3. Listening Skills; Active listening; Managing silence; 4. Questioning Skills
327   $aMeanings conveyed by questionsCircular questions; More examples of strategic questioning; 5. Summarising and Reflecting Skills; Summarising; The 'Swiss Army Knife' of the mediator's toolbox; Paraphrasing; 6. Some More Advanced Level Strategies; Normalising; Mutualising; Reframing; Concatenation; 7. Managing High Conflict and Emotion; Conflict is inevitable; Key ideas: life scripts and conflict energy; Managing not controlling; The physiology of conflict and anger; Safe practice; 8. Responding to Difficult Questions andBehaviour; Managing so-called 'dirty tricks'
327   $aCriteria for effective responses to challenging behaviourExamples of responses to challenging negative comments; Afterword: Some Essential Ingredients Revisited; References; Index; Blank Page
330   $aA concise text that offers a straightforward, comprehensive collection of mediator skills and strategies. Combines hands on advice, theory and practical examples for novice and experienced mediators.
606   $aMediation$xPsychological aspects
606   $aConflict management
615  0$aMediation$xPsychological aspects.
615  0$aConflict management.
676   $a158.1/2
676   $a303.69
700   $aWhatling$b Tony$f1939-$01484084
801  0$bMiAaPQ
801  1$bMiAaPQ
801  2$bMiAaPQ
906   $aBOOK
912   $a9910790110403321
996   $aMediation skills and strategies$93702617
997   $aUNINA