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Record Nr. |
UNINA9910790110403321 |
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Autore |
Whatling Tony <1939-> |
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Titolo |
Mediation skills and strategies [[electronic resource] ] : a practical guide / / Tony Whatling ; foreword by Mohamed M. Keshavjee |
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Pubbl/distr/stampa |
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London ; ; Philadelphia, : Jessica Kingsley Publishers, 2012 |
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ISBN |
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1-280-77827-X |
9786613688668 |
0-85700-627-4 |
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Descrizione fisica |
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1 online resource (178 p.) |
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Disciplina |
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Soggetti |
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Mediation - Psychological aspects |
Conflict management |
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Lingua di pubblicazione |
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Formato |
Materiale a stampa |
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Livello bibliografico |
Monografia |
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Note generali |
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Description based upon print version of record. |
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Nota di bibliografia |
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Includes bibliographical references and index. |
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Nota di contenuto |
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Mediation Skills and Strategies: A Practical Guide; Foreword; Introduction; Why this book?; Defining skills and strategies; Mediation skills and strategies; 1. Mediation, Process and Practice; Essential principles; Related terms; The mediation process; Mediator attributes; Some historical developments in practice; I'm OK, You're OK; 2. Language and Diversity; Use of language - 'KIS'; Neurolinguistics and personal constructs; 'But me no buts'; Diversity and culture matters; Gender matters in mediation; 3. Listening Skills; Active listening; Managing silence; 4. Questioning Skills |
Meanings conveyed by questionsCircular questions; More examples of strategic questioning; 5. Summarising and Reflecting Skills; Summarising; The 'Swiss Army Knife' of the mediator's toolbox; Paraphrasing; 6. Some More Advanced Level Strategies; Normalising; Mutualising; Reframing; Concatenation; 7. Managing High Conflict and Emotion; Conflict is inevitable; Key ideas: life scripts and conflict energy; Managing not controlling; The physiology of conflict and anger; Safe practice; 8. Responding to Difficult Questions andBehaviour; Managing so-called 'dirty tricks' |
Criteria for effective responses to challenging behaviourExamples of |
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