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[null,"1.","Record Nr.",null,"UNINA9910790110403321"]
[null,null,"Autore",null,"Whatling Tony <1939->"]
[null,null,"Titolo",null,"Mediation skills and strategies [[electronic resource] ] : a practical guide / / Tony Whatling ; foreword by Mohamed M. Keshavjee"]
[null,null,"Pubbl/distr/stampa",null,"London ; ; Philadelphia, : Jessica Kingsley Publishers, 2012"]
[null,null,"ISBN",null,"1-280-77827-X"]
[{"$nulls":4},"9786613688668"]
[{"$nulls":4},"0-85700-627-4"]
[null,null,"Descrizione fisica",null,"1 online resource (178 p.)"]
[null,null,"Disciplina",null,"158.1/2"]
[{"$nulls":4},"303.69"]
[null,null,"Soggetti",null,"Mediation - Psychological aspects"]
[{"$nulls":4},"Conflict management"]
[null,null,"Lingua di pubblicazione",null,"Inglese"]
[null,null,"Formato",null,"Materiale a stampa"]
[null,null,null,"Livello bibliografico","Monografia"]
[null,null,null,"Note generali","Description based upon print version of record."]
[null,null,null,"Nota di bibliografia","Includes bibliographical references and index."]
[null,null,"Nota di contenuto",null,"Mediation Skills and Strategies: A Practical Guide; Foreword; Introduction; Why this book?; Defining skills and strategies; Mediation skills and strategies; 1. Mediation, Process and Practice; Essential principles; Related terms; The mediation process; Mediator attributes; Some historical developments in practice; I'm OK, You're OK; 2. Language and Diversity; Use of language - 'KIS'; Neurolinguistics and personal constructs; 'But me no buts'; Diversity and culture matters; Gender matters in mediation; 3. Listening Skills; Active listening; Managing silence; 4. Questioning Skills"]
[{"$nulls":4},"Meanings conveyed by questionsCircular questions; More examples of strategic questioning; 5. Summarising and Reflecting Skills; Summarising; The 'Swiss Army Knife' of the mediator's toolbox; Paraphrasing; 6. Some More Advanced Level Strategies; Normalising; Mutualising; Reframing; Concatenation; 7. Managing High Conflict and Emotion; Conflict is inevitable; Key ideas: life scripts and conflict energy; Managing not controlling; The physiology of conflict and anger; Safe practice; 8. Responding to Difficult Questions andBehaviour; Managing so-called 'dirty tricks'"]
[{"$nulls":4},"Criteria for effective responses to challenging behaviourExamples of responses to challenging negative comments; Afterword: Some Essential Ingredients Revisited; References; Index; Blank Page"]
[null,null,null,"Sommario/riassunto","A concise text that offers a straightforward, comprehensive collection "]
[{"$nulls":4},"of mediator skills and strategies. Combines hands on advice, theory and practical examples for novice and experienced mediators."]