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Painless Performance Conversations : A Practical Approach to Critical Day-to-Day Workplace Discussions



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Autore: Green Marnie E Visualizza persona
Titolo: Painless Performance Conversations : A Practical Approach to Critical Day-to-Day Workplace Discussions Visualizza cluster
Pubblicazione: Hoboken, : Wiley, 2013
Edizione: 1st edition
Descrizione fisica: 1 online resource (226 p.)
Disciplina: 658
658.3/125
658.3125
Soggetto topico: Communication in personnel management
Employees -- Rating of
Communication in personnel management - Rating of
Employees
Commerce
Business & Economics
Marketing & Sales
Note generali: Description based upon print version of record.
Nota di contenuto: Painless Performance Conversations: A Practical Approach to Critical Day-to-Day Workplace Discussions; Contents; Preface; Acknowledgments; Chapter 1 Be a Catalyst: Fostering Painless Performance Conversations; The Primary Tool of Catalyst Managers; Employees Want Meaningful Conversations; Painless Performance Conversations Defined; Subjects of Painless Performance Conversations; Avoiding Performance Conversations; Painless Performance Conversations and Painless Performance Evaluations; What's Ahead?; Conversation Checkpoints; From the Field; Next Up
Chapter 2 Have the Guts: Tackling Performance Conversations Head OnYou're an Avoider If . . .; Embrace It; The Potentially Long Road; Deciding to Take the Road; Pet Peeve Formula; Creating a Clone or a Valued Contributor; Conversation Checkpoints; From the Field; Next Up; Chapter 3 Form Clear Expectations: Making Your List; Clear Expectations; Sources of Expectations; Determining Your Personal Expectations; Creating Your List; Collaborating with Employees on Your List; Setting Expectations When You Are in a Temporary Assignment; When Expectations Change; Conversation Checkpoints
From the FieldNext Up; Chapter 4 Share Your Expectations: Conveying a Picture of Success; Opportunities to Talk about Expectations; Tips for Making the Most of Expectation-Setting Opportunities; The Sound of an Informal Expectation-Setting Opportunity; Leading a Formal Conversation about Performance Expectations; The Sound of a Formal Expectation-Setting Conversation; Keeping the Conversation Going; Conversation Checkpoints; From the Field; Next Up; Chapter 5 Lead with Behavior: Separating Actions from Attitudes; Behavior versus Attitude; Naming Attitudes and Behaviors; Evidence of Behavior
What You Observe versus What You AssumeFocusing on Attitude Can Lead to Discrimination; Conversation Checkpoints; From the Field; Next Up; Chapter 6 Eliminate Judgment: Focusing on Performance Evidence; It's Up to You; Judgment versus Evidence; Focus on the Gap; What Creates Performance Gaps?; Closing the Gaps; Giving Better Feedback; Conversation Checkpoints; From the Field; Next Up; Chapter 7 Inquire with Purpose: Using Curiosity to Expand Possibilities; Making Space in the Conversation; Respond in Question Marks; Ask, Ask, Ask; What to Ask; The Power of Questions; Five Whys
Tell Me about ItGuidelines for Powerful Questions; Putting It All Together; Conversation Checkpoints; From the Field; Next Up; Chapter 8 Be Clear: Creating a Culture of Ownership; Moving Beyond Accountability; An Alternative to Accountability; An Alternative Approach: Ownership; Establishing a Culture of Ownership; Tips for Engaging Employees' Hearts and Minds; Creating the Hook; Delegating Back; Conversation Checkpoints; From the Field; Chapter 9 Show Confidence: Conducting the Conversation; Location, Location, Location; A Development State of Mind
Three Essential Elements of a Painless Performance Conversation
Sommario/riassunto: Actionable communication and management strategies for tackling difficult workplace discussions Delivering the uncomfortable news that an employee is not stacking up can be stressful, and managers often have difficulties finding the right words to get their message across. Painless Performance Conversations presents actionable and practical communication and management strategies for any manager looking to effectively influence employee performance. Learn how to focus these conversations for maximum impact on performance, crystallize expectations for what success looks like, and engage employ
Titolo autorizzato: Painless Performance Conversations  Visualizza cluster
ISBN: 1-118-63170-6
1-299-44927-1
1-118-63159-5
Formato: Materiale a stampa
Livello bibliografico Monografia
Lingua di pubblicazione: Inglese
Record Nr.: 9910814547903321
Lo trovi qui: Univ. Federico II
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