05694nam 22007693u 450 991081454790332120210111130015.01-118-63170-61-299-44927-11-118-63159-5(CKB)2550000001018585(EBL)1160883(OCoLC)841906509(SSID)ssj0000856564(PQKBManifestationID)12384132(PQKBTitleCode)TC0000856564(PQKBWorkID)10818635(PQKB)10382477(CaSebORM)9781118631706(MiAaPQ)EBC1160883(OCoLC)858610888(OCoLC)ocn858610888(EXLCZ)99255000000101858520141006d2013|||| u|| |engur|n|---|||||txtccrPainless Performance Conversations A Practical Approach to Critical Day-to-Day Workplace Discussions1st editionHoboken Wiley20131 online resource (226 p.)Description based upon print version of record.1-118-53353-4 Painless Performance Conversations: A Practical Approach to Critical Day-to-Day Workplace Discussions; Contents; Preface; Acknowledgments; Chapter 1 Be a Catalyst: Fostering Painless Performance Conversations; The Primary Tool of Catalyst Managers; Employees Want Meaningful Conversations; Painless Performance Conversations Defined; Subjects of Painless Performance Conversations; Avoiding Performance Conversations; Painless Performance Conversations and Painless Performance Evaluations; What's Ahead?; Conversation Checkpoints; From the Field; Next UpChapter 2 Have the Guts: Tackling Performance Conversations Head OnYou're an Avoider If . . .; Embrace It; The Potentially Long Road; Deciding to Take the Road; Pet Peeve Formula; Creating a Clone or a Valued Contributor; Conversation Checkpoints; From the Field; Next Up; Chapter 3 Form Clear Expectations: Making Your List; Clear Expectations; Sources of Expectations; Determining Your Personal Expectations; Creating Your List; Collaborating with Employees on Your List; Setting Expectations When You Are in a Temporary Assignment; When Expectations Change; Conversation CheckpointsFrom the FieldNext Up; Chapter 4 Share Your Expectations: Conveying a Picture of Success; Opportunities to Talk about Expectations; Tips for Making the Most of Expectation-Setting Opportunities; The Sound of an Informal Expectation-Setting Opportunity; Leading a Formal Conversation about Performance Expectations; The Sound of a Formal Expectation-Setting Conversation; Keeping the Conversation Going; Conversation Checkpoints; From the Field; Next Up; Chapter 5 Lead with Behavior: Separating Actions from Attitudes; Behavior versus Attitude; Naming Attitudes and Behaviors; Evidence of BehaviorWhat You Observe versus What You AssumeFocusing on Attitude Can Lead to Discrimination; Conversation Checkpoints; From the Field; Next Up; Chapter 6 Eliminate Judgment: Focusing on Performance Evidence; It's Up to You; Judgment versus Evidence; Focus on the Gap; What Creates Performance Gaps?; Closing the Gaps; Giving Better Feedback; Conversation Checkpoints; From the Field; Next Up; Chapter 7 Inquire with Purpose: Using Curiosity to Expand Possibilities; Making Space in the Conversation; Respond in Question Marks; Ask, Ask, Ask; What to Ask; The Power of Questions; Five WhysTell Me about ItGuidelines for Powerful Questions; Putting It All Together; Conversation Checkpoints; From the Field; Next Up; Chapter 8 Be Clear: Creating a Culture of Ownership; Moving Beyond Accountability; An Alternative to Accountability; An Alternative Approach: Ownership; Establishing a Culture of Ownership; Tips for Engaging Employees' Hearts and Minds; Creating the Hook; Delegating Back; Conversation Checkpoints; From the Field; Chapter 9 Show Confidence: Conducting the Conversation; Location, Location, Location; A Development State of MindThree Essential Elements of a Painless Performance ConversationActionable communication and management strategies for tackling difficult workplace discussions Delivering the uncomfortable news that an employee is not stacking up can be stressful, and managers often have difficulties finding the right words to get their message across. Painless Performance Conversations presents actionable and practical communication and management strategies for any manager looking to effectively influence employee performance. Learn how to focus these conversations for maximum impact on performance, crystallize expectations for what success looks like, and engage employCommunication in personnel managementEmployees -- Rating ofCommunication in personnel managementRating ofEmployeesCommerceHILCCBusiness & EconomicsHILCCMarketing & SalesHILCCCommunication in personnel management.Employees -- Rating of.Communication in personnel managementRating ofEmployeesCommerceBusiness & EconomicsMarketing & Sales658658.3/125658.3125Green Marnie E1643144AU-PeELAU-PeELAU-PeELBOOK9910814547903321Painless Performance Conversations3988213UNINA