LEADER 05694nam 22007693u 450 001 9910814547903321 005 20210111130015.0 010 $a1-118-63170-6 010 $a1-299-44927-1 010 $a1-118-63159-5 035 $a(CKB)2550000001018585 035 $a(EBL)1160883 035 $a(OCoLC)841906509 035 $a(SSID)ssj0000856564 035 $a(PQKBManifestationID)12384132 035 $a(PQKBTitleCode)TC0000856564 035 $a(PQKBWorkID)10818635 035 $a(PQKB)10382477 035 $a(CaSebORM)9781118631706 035 $a(MiAaPQ)EBC1160883 035 $a(OCoLC)858610888 035 $a(OCoLC)ocn858610888 035 $a(EXLCZ)992550000001018585 100 $a20141006d2013|||| u|| | 101 0 $aeng 135 $aur|n|---||||| 181 $ctxt 182 $cc 183 $acr 200 10$aPainless Performance Conversations $eA Practical Approach to Critical Day-to-Day Workplace Discussions 205 $a1st edition 210 $aHoboken $cWiley$d2013 215 $a1 online resource (226 p.) 300 $aDescription based upon print version of record. 311 $a1-118-53353-4 327 $aPainless Performance Conversations: A Practical Approach to Critical Day-to-Day Workplace Discussions; Contents; Preface; Acknowledgments; Chapter 1 Be a Catalyst: Fostering Painless Performance Conversations; The Primary Tool of Catalyst Managers; Employees Want Meaningful Conversations; Painless Performance Conversations Defined; Subjects of Painless Performance Conversations; Avoiding Performance Conversations; Painless Performance Conversations and Painless Performance Evaluations; What's Ahead?; Conversation Checkpoints; From the Field; Next Up 327 $aChapter 2 Have the Guts: Tackling Performance Conversations Head OnYou're an Avoider If . . .; Embrace It; The Potentially Long Road; Deciding to Take the Road; Pet Peeve Formula; Creating a Clone or a Valued Contributor; Conversation Checkpoints; From the Field; Next Up; Chapter 3 Form Clear Expectations: Making Your List; Clear Expectations; Sources of Expectations; Determining Your Personal Expectations; Creating Your List; Collaborating with Employees on Your List; Setting Expectations When You Are in a Temporary Assignment; When Expectations Change; Conversation Checkpoints 327 $aFrom the FieldNext Up; Chapter 4 Share Your Expectations: Conveying a Picture of Success; Opportunities to Talk about Expectations; Tips for Making the Most of Expectation-Setting Opportunities; The Sound of an Informal Expectation-Setting Opportunity; Leading a Formal Conversation about Performance Expectations; The Sound of a Formal Expectation-Setting Conversation; Keeping the Conversation Going; Conversation Checkpoints; From the Field; Next Up; Chapter 5 Lead with Behavior: Separating Actions from Attitudes; Behavior versus Attitude; Naming Attitudes and Behaviors; Evidence of Behavior 327 $aWhat You Observe versus What You AssumeFocusing on Attitude Can Lead to Discrimination; Conversation Checkpoints; From the Field; Next Up; Chapter 6 Eliminate Judgment: Focusing on Performance Evidence; It's Up to You; Judgment versus Evidence; Focus on the Gap; What Creates Performance Gaps?; Closing the Gaps; Giving Better Feedback; Conversation Checkpoints; From the Field; Next Up; Chapter 7 Inquire with Purpose: Using Curiosity to Expand Possibilities; Making Space in the Conversation; Respond in Question Marks; Ask, Ask, Ask; What to Ask; The Power of Questions; Five Whys 327 $aTell Me about ItGuidelines for Powerful Questions; Putting It All Together; Conversation Checkpoints; From the Field; Next Up; Chapter 8 Be Clear: Creating a Culture of Ownership; Moving Beyond Accountability; An Alternative to Accountability; An Alternative Approach: Ownership; Establishing a Culture of Ownership; Tips for Engaging Employees' Hearts and Minds; Creating the Hook; Delegating Back; Conversation Checkpoints; From the Field; Chapter 9 Show Confidence: Conducting the Conversation; Location, Location, Location; A Development State of Mind 327 $aThree Essential Elements of a Painless Performance Conversation 330 $aActionable communication and management strategies for tackling difficult workplace discussions Delivering the uncomfortable news that an employee is not stacking up can be stressful, and managers often have difficulties finding the right words to get their message across. Painless Performance Conversations presents actionable and practical communication and management strategies for any manager looking to effectively influence employee performance. Learn how to focus these conversations for maximum impact on performance, crystallize expectations for what success looks like, and engage employ 606 $aCommunication in personnel management 606 $aEmployees -- Rating of 606 $aCommunication in personnel management$xRating of 606 $aEmployees 606 $aCommerce$2HILCC 606 $aBusiness & Economics$2HILCC 606 $aMarketing & Sales$2HILCC 615 4$aCommunication in personnel management. 615 4$aEmployees -- Rating of. 615 0$aCommunication in personnel management$xRating of 615 0$aEmployees 615 7$aCommerce 615 7$aBusiness & Economics 615 7$aMarketing & Sales 676 $a658 676 $a658.3/125 676 $a658.3125 700 $aGreen$b Marnie E$01643144 801 0$bAU-PeEL 801 1$bAU-PeEL 801 2$bAU-PeEL 906 $aBOOK 912 $a9910814547903321 996 $aPainless Performance Conversations$93988213 997 $aUNINA