Understanding, Managing and Implementing Quality [[electronic resource] ] : Frameworks, Techniques and Cases
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| Autore: |
Antony Jiju
|
| Titolo: |
Understanding, Managing and Implementing Quality [[electronic resource] ] : Frameworks, Techniques and Cases
|
| Pubblicazione: | London, : Taylor and Francis, 2002 |
| Descrizione fisica: | 1 online resource (255 p.) |
| Disciplina: | 658.4013 |
| Soggetto topico: | Case studies |
| Quality control | |
| Total quality management | |
| Altri autori: |
PreeceDavid
|
| Note generali: | Description based upon print version of record. |
| Nota di contenuto: | Book Cover; Title; Contents; List of figures; List of tables; List of contributors; Acknowledgements; Glossary; Introduction; Developing a strategic orientation for Quality Management; Promoting a strategic approach to TQM using a case-based intelligent system; Self-assessment frameworks for business organizations; Quality improvement tools and techniques for the twenty-first century; QFD: customer driven design of products and services; Taguchi methods of experimental design for continuous improvement of process effectiveness and product quality |
| Statistical process monitoring in the twenty-first centuryCase studies in Quality Management; TQM in higher education institutions: a review and case application; Do customers know what is best for them?: the use of SERVQUAL in UK policing; Quality in the NHS: can we master the art of 'conversation'?; Quality Management in public house retailing: a case study; Changing supervisory relations at work: behind the success stories of Quality Management initiatives; Index | |
| Sommario/riassunto: | This book considers strategic aspects of quality management and self-assessment frameworks, and provides an in-depth examination of a number of the main quality improvement tools and techniques. Incorporating a critical orientation and drawing upon original case-studies, it also reviews the implementation of a variety of quality management programmes in a range of organisational contexts, including manufacturing, higher education, health care, policing and retailing. |
| Titolo autorizzato: | Understanding, Managing and Implementing Quality |
| ISBN: | 1-134-59615-4 |
| Formato: | Materiale a stampa  |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione: | Inglese |
| Record Nr.: | 9910679685903321 |
| Lo trovi qui: | Univ. Federico II |
| Opac: | Controlla la disponibilità qui |