The four conversations : daily communication that gets results / / Jeffrey Ford and Laurie Ford

• Autore: Ford Jeffrey (Jeffrey D.)
• Pubblicazione: San Francisco, CA, : Berrett-Koehler Publishers, c2009
• Edizione: 1st ed.
• Descrizione fisica: 1 online resource (257 p.)
• Disciplina: 658.4/5
• Soggetto topico: Communication in management; Interpersonal communication; Business communication
• Altri autori: FordLaurie
• Note generali: Description based upon print version of record.
• Nota di bibliografia: Includes bibliographical references (p. 217-221) and index.
• Nota di contenuto: Contents; Preface; Chapter One: Four Conversations in a Successful Workplace; The Importance of Conversations; Some Conversations Slow Things Down, Others Speed Things Up; Six Limitations to a Successful Workplace; Conversations: Your Personal Advantage; Key Points; Chapter Two: Initiative Conversations: Create a Future; Leaders Have Initiative Conversations; Choose Your Initiative Statement: What-When-Why; Prepare for Your Initiative Conversation: Who-Where-How; Launch Your Initiative Conversation; If You Are Missing Initiative Conversations; Putting It into Practice ; Chapter Three: Understanding Conversations: Include and EngageHelp People Find a Positive Meaning in Your Message; Expand and Deepen Participation; The Limits of Understanding; If You Are Missing Understanding Conversations; Putting It into Practice; Chapter Four: Performance Conversations: Ask and Promise; Commit to Performance: What-When-Why; Ask Others to Commit; Promises Create Agreements: Who-Where-How; Manage the Agreement; If You Are Missing Performance Conversations; Putting It into Practice; Chapter Five: Closure Conversations: Create Endings ; An Incomplete Past Can Prevent a New FutureThe Four A's of Closure Conversations; Build Accountability and Resolve "People Problems"; If You Are Missing Closure Conversations; Putting It into Practice; Chapter Six: Using the Four Conversations; Conversational Tendencies; How the Four Conversations Work Together; Putting It into Practice; Chapter Seven: Support the Conversational Workplace; The Conversational Workplace; Practices to Support the Conversational Workplace; Implementing the Practices: Four Tips; A Closing Note; Resources; Notes; Acknowledgments; Index; A; B; C; D; E; F; G; H; I; K ; LM; N; O; P; Q; R; S; T; U; V; W; X; About the Authors
• Sommario/riassunto: This book shows managers and employees how to use the right conversation at the right time, plan and start each conversation well, and finish each conversation effectively.
• Titolo autorizzato: The four conversations
• ISBN: 9786612300110; 9781523111435; 1523111437; 9781576759219; 1576759210; 9781282300118; 1282300113
• Formato: Materiale a stampa
• Livello bibliografico: Monografia
• Lingua di pubblicazione: Inglese
• Record Nr.: 9911006601703321
• Lo trovi qui: Univ. Federico II
• Serie: BK business book.