Outsourcing : a guide to-- selecting the correct business unit-- negotiating the contract-- maintaining control of the process / / Steven M. Bragg
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| Autore: |
Bragg Steven M
|
| Titolo: |
Outsourcing : a guide to-- selecting the correct business unit-- negotiating the contract-- maintaining control of the process / / Steven M. Bragg
|
| Pubblicazione: | Hoboken, N.J., : John Wiley, c2006 |
| Edizione: | 2nd ed. |
| Descrizione fisica: | 1 online resource (401 p.) |
| Disciplina: | 658.4/058 |
| Soggetto topico: | Contracting out |
| Note generali: | Includes index. |
| Nota di contenuto: | OUTSOURCING: A Guide to...Selecting the Correct Business Unit...Negotiating the Contract...Maintaining Control of the Process; CONTENTS; PREFACE; ABOUT THE AUTHOR; Chapter 1: Strateguy Of Outsourcing; OVERVIEW OF OUTSOURCING; OUTSOURCING RISKS; INITIATING OUTSOURCING; COMPANIES THAT TAKE OVER OUTSOURCED FUNCTIONS; SUMMARY; Chapter 2: Outsourcing A Function; HOW TO FIND AN OUTSOURCING SUPPLIER; EVALUATING POTENTIAL OUTSOURCING SUPPLIERS; COST OF THE OUTSOURCING RELATIONSHIP; PERSONNEL ISSUES; TRANSITION ISSUES; RELATIONS WITH THE OUTSOURCING PARTNER |
| MEASURING THE SERVICE LEVEL OF EACH OUTSOURCED FUNCTIONSUMMARY; Chapter 3: Contractual Issues; CONSTRUCTING THE CONTRACT; CONTRACT CLAUSES; FUNCTION-SPECIFIC CONTRACTUAL ISSUES; SUMMARY; Chapter 4: Managing The Supplier; FUNCTIONAL COORDINATOR; LEGAL MANAGEMENT; OUTSOURCING ADVISORY COMMITTEE; OUTSOURCING SPONSOR; MANAGEMENT OF SPECIFIC FUNCTIONAL AREAS; MANAGEMENT OF INTERNATIONAL SUPPLIERS; SUMMARY; Chapter 5: Terminating The Outsourcing Arrangement; TERMINATION SCENARIOS; TERMINATION AVOIDANCE; GENERAL TERMINATION ISSUES; FUNCTION-SPECIFIC TERMINATION ISSUES; SUMMARY | |
| Chapter 6: Accounting For The Outsourced CompanyIMPACT ON DATA COLLECTION; IMPACT ON FINANCIAL REPORTING; IMPACT ON CONTROLS; IMPACT ON PERFORMANCE MEASUREMENT; IMPACT ON TRANSACTIONS; SUMMARY; Chapter 7: Outsourcing The Accounting Function; ADVANTAGES AND DISADVANTAGES; TRANSITION ISSUES; CREATING CONTROL POINTS; MEASURING THE OUTSOURCED FUNCTION; POTENTIAL CUSTOMER SERVICE ISSUES; SUMMARY; Chapter 8: Outsourcing Computer Services; ADVANTAGES AND DISADVANTAGES; TRANSITION ISSUES; CREATING CONTROL POINTS; MEASURING THE OUTSOURCED FUNCTION; POTENTIAL CUSTOMER SERVICE ISSUES; SUMMARY | |
| Chapter 9: Outsourcing The Customer Service FunctionADVANTAGES AND DISADVANTAGE; CONTRACT-SPECIFIC ISSUES; TRANSITION ISSUES; CREATING CONTROL POINTS; MEASURING THE OUTSOURCED FUNCTION; POTENTIAL CUSTOMER SERVICE ISSUES; SUMMARY; Chapter 10: Outsourcing The Engineering Function; ADVANTAGES AND DISADVANTAGES; TRANSITION ISSUES; CREATING CONTROL POINTS; MEASURING THE OUTSOURCED FUNCTION; POTENTIAL CUSTOMER SERVICE ISSUES; SUMMARY; Chapter 11: Outsourcing The Human Resources Function; ADVANTAGES AND DISADVANTAGES; TRANSITION ISSUES; CREATING CONTROL POINTS; MEASURING THE OUTSOURCED FUNCTION | |
| POTENTIAL CUSTOMER SERVICE ISSUESSUMMARY; Chapter 12: Outsourcing The Logistics Function; ADVANTAGES AND DISADVANTAGES; TRANSITION ISSUES; CREATING CONTROL POINTS; MEASURING THE OUTSOURCED FUNCTION; POTENTIAL CUSTOMER SERVICE ISSUES; SUMMARY; Chapter 13: Outsourcing The Maintenance And Janitorial Functions; ADVANTAGES AND DISADVANTAGES; TRANSITION ISSUES; CREATING CONTROL POINT; MEASURING THE OUTSOURCED FUNCTION; SUMMARY; Chapter 14: Outsourcing The Manufacturing Function; ADVANTAGES AND DISADVANTAGES; TRANSITION ISSUES; CREATING CONTROL POINTS; MEASURING THE OUTSOURCED FUNCTION | |
| POTENTIAL CUSTOMER SERVICE ISSUES | |
| Sommario/riassunto: | ""As companies in growing numbers look to outsource functions not related to their core competencies, Bragg's work provides an excellent road map. Demonstrating a firm grasp of the topic, he intelligently walks the reader through the maze, analyzing all aspects of the process (including whether the function should or should not be outsourced). This is a must-read for both novices and veterans alike."" --Mary S. Schaeffer Editorial Director and Publisher Accounts Payable Now & Tomorrow""Steve Bragg's Outsourcing gives business decision-makers the insights needed to make the case for |
| Titolo autorizzato: | Outsourcing |
| ISBN: | 9786610410996 |
| 9781119201144 | |
| 1119201144 | |
| 9781280410994 | |
| 128041099X | |
| 9780471781493 | |
| 0471781495 | |
| Formato: | Materiale a stampa  |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione: | Inglese |
| Record Nr.: | 9911019663403321 |
| Lo trovi qui: | Univ. Federico II |
| Opac: | Controlla la disponibilità qui |