International journal of quality and service sciences . Volume 7, Issue 1 / / editorial advisory board, Professor Salimova Tatiana Anatolievna [and twenty seven others]
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| Titolo: |
International journal of quality and service sciences . Volume 7, Issue 1 / / editorial advisory board, Professor Salimova Tatiana Anatolievna [and twenty seven others]
|
| Pubblicazione: | [Bradford, England] : , : Emerald, , 2015 |
| ©2015 | |
| Descrizione fisica: | 1 online resource (137 p.) |
| Disciplina: | 658.812 |
| Soggetto topico: | Customer services |
| Persona (resp. second.): | AnatolievnaSalimova Tatiana |
| Note generali: | Description based upon print version of record. |
| Nota di bibliografia: | Includes bibliographical references at the end of each chapters. |
| Nota di contenuto: | Cover; EDITORIAL ADVISORY BOARD; An empirical investigation to determine patient satisfaction factors at tertiary care hospitals in India; A sustainable business model in services: an assessment and validation; Agencies, it's time to innovate!; Customer aggression, felt anger and emotional deviance: the moderating role of job autonomy; Facilitating system-wide organizational change in health care; Customer experience management and business performance; From service quality to experience - and back again?; Excellence models in the public sector. Relationships between enablers and results |
| Sommario/riassunto: | This eBook contains 14 of the best papers selected from the 17th QMOD-ICQSS conference.Chapter one focuses on a Comprehensive quality assessment of Czech higher education institutions, chapter 2 looks at the Nonlinear impact of online retail characteristics on customer satisfaction and loyalty and chapter 3 investigates service quality and customer satisfaction in liner shipping.Chapter 4 asks the question ""Do corporate sustainability practices enhance organizational economic performance?"", chapter 5 looks at learning from criticisms of quality management and chapter 6 looks at developing sc |
| Titolo autorizzato: | International journal of quality and service sciences |
| ISBN: | 1-78560-457-0 |
| Formato: | Materiale a stampa  |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione: | Inglese |
| Record Nr.: | 9910813833403321 |
| Lo trovi qui: | Univ. Federico II |
| Opac: | Controlla la disponibilità qui |
Serie:
International Journal of Quality and Service Sciences: Volume 7, Issue 1