02875nam 2200505 450 991081383340332120230807221035.01-78560-457-0(CKB)3710000000445940(EBL)2093113(SSID)ssj0001549099(PQKBManifestationID)16154443(PQKBTitleCode)TC0001549099(PQKBWorkID)14802853(PQKB)11075053(MiAaPQ)EBC2093113(EXLCZ)99371000000044594020150727h20152015 uy 0engur|n|---|||||txtccrInternational journal of quality and service sciencesVolume 7, Issue 1 /editorial advisory board, Professor Salimova Tatiana Anatolievna [and twenty seven others][Bradford, England] :Emerald,2015.©20151 online resource (137 p.)International Journal of Quality and Service Sciences,1756-669X ;Volume 7, Issue 1Description based upon print version of record.1-78560-456-2 Includes bibliographical references at the end of each chapters.Cover; EDITORIAL ADVISORY BOARD; An empirical investigation to determine patient satisfaction factors at tertiary care hospitals in India; A sustainable business model in services: an assessment and validation; Agencies, it's time to innovate!; Customer aggression, felt anger and emotional deviance: the moderating role of job autonomy; Facilitating system-wide organizational change in health care; Customer experience management and business performance; From service quality to experience - and back again?; Excellence models in the public sector. Relationships between enablers and resultsThis eBook contains 14 of the best papers selected from the 17th QMOD-ICQSS conference.Chapter one focuses on a Comprehensive quality assessment of Czech higher education institutions, chapter 2 looks at the Nonlinear impact of online retail characteristics on customer satisfaction and loyalty and chapter 3 investigates service quality and customer satisfaction in liner shipping.Chapter 4 asks the question ""Do corporate sustainability practices enhance organizational economic performance?"", chapter 5 looks at learning from criticisms of quality management and chapter 6 looks at developing scInternational Journal of Quality and Service Sciences: Volume 7, Issue 1Customer servicesCustomer services.658.812Anatolievna Salimova TatianaMiAaPQMiAaPQMiAaPQBOOK9910813833403321International journal of quality and service sciences1759176UNINA