Business-focused IT and service excellence / / David Miller
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| Autore: |
Miller David <1946 December 28->
|
| Titolo: |
Business-focused IT and service excellence / / David Miller
|
| Pubblicazione: | Swindon, : BCS, c2008 |
| Edizione: | 2nd ed. |
| Descrizione fisica: | 1 online resource (197 p.) |
| Disciplina: | 300 |
| 658.05 | |
| Soggetto topico: | Business information services |
| Information technology - Management | |
| Note generali: | Description based upon print version of record. |
| Nota di bibliografia: | Includes bibliographical references (p. 169-172). |
| Nota di contenuto: | Copyright; Contents; List of Figures; Author; Acknowledgements; Abbreviations; Preface; 1 Service; 2 Service Excellence; 3 The Service Engine and the Total Business Experience; 4 Bringing it all Together; 5 A New Maturity Model; 6 Summary; References; Index; Back Cover |
| Sommario/riassunto: | A revolutionary, new service excellence model that creates more accurate alignment between service providers and business customers. IT remains crucial to the on-going success of most businesses, and David Miller's new model helps service providers gain a clear understanding of the businesses they seek to serve. |
| Titolo autorizzato: | Business-focused IT and service excellence |
| ISBN: | 1-78017-010-6 |
| 1-906124-33-7 | |
| Formato: | Materiale a stampa  |
| Livello bibliografico | Monografia |
| Lingua di pubblicazione: | Inglese |
| Record Nr.: | 9910139870103321 |
| Lo trovi qui: | Univ. Federico II |
| Opac: | Controlla la disponibilità qui |